What Dynamics 365 Means for Dynamics CRM Users

This week, Microsoft released their new Azure-based business solution package, Microsoft Dynamics 365. You may have heard that Dynamics CRM is becoming Dynamics 365, so as a Dynamics CRM user, I’m sure that you have a lot of questions about how that change will affect your business and your CRM licenses.

For CRM On-premises users:

  • Nothing need change if you are current on your plan
  • At renewal time, if you want to keep your solution on-premises, you will transition to Dynamics 365 on-premises licensing
  • At renewal time, if you want to move to the cloud, you can take advantage of discounted transition pricing to move your licenses to Dynamics 365

For CRM Online users:

  • You can continue on your current plan and pricing structure as is as long as you are current on your license agreement
  • If you want Dynamics 365 cloud add-ons, you can add those at any time
  • When the time comes to renew your plan, you will transition to the new Dynamics 365 licensing

When transition time comes, discounted transition pricing is available.  You’ll have the choice of only the functionality that you need or you can get a Plan package which includes Dynamics 365 for:

  • Sales
  • Customer Service
  • Field Service
  • Project Service Automation

Dynamics 365 Plans are available that include Financials, Operations, and AppSource, where growing number of apps are developed and deployed, most of which are designed to enhance Dynamics CRM functions.

As a CRM Online user, you may notice that you will begin to access your previous CRM Online instance via the Dynamics 365 home page at You’ll notice the difference in that “Dynamics 365 Portal” is now displayed in the header.  The tile previously labeled “CRM” in the Office app launcher will now appear as Dynamics 365 and point to the new portal.

View our OnDemand Webinar: “Socius and Microsoft Dynamics 365: What does it Mean for Your Organization?”