Answering the Customer Service Call

Dynamics 365 Customer Service fundamentally transforms the customer service landscape by providing organizations with the tools they need to create meaningful and lasting connections with their customers. With this platform, businesses can ensure that customer inquiries are addressed promptly and effectively, leading to higher levels of satisfaction and loyalty. By offering omnichannel support, customers can engage with businesses on their terms, making interactions seamless and convenient. The self-service options and knowledge base empower customers to find solutions independently, saving them time and effort. Moreover, AI-powered insights and automation allow organizations to proactively anticipate and meet customer needs, delivering a level of service that goes beyond expectations.

In essence, Dynamics 365 Customer Service helps businesses build stronger, more profitable customer relationships, resulting in a competitive edge and sustained growth.

Benefits of Dynamics 365 Customer Service

Increase in First-Call Resolution
Decrease in Missed Routes
Minutes Saved per Case (average)
Decrease in Operating Costs

Source: Customer Service with Generative AI | Microsoft Dynamics 365.

Your Team of Customer Service Experts

Jason Wietharn
Jason Wietharn
Practice Director, Customer Engagement
Jason works with companies across the globe to strengthen the experience they provide their users and clients. With years of hands-on experience with Dynamics 365, coupled with real-world business experience, Jason understands how today’s modern technology can help project-based businesses overcome challenges and become more profitable.
Jackie Simens Velosio
Jackie Simens
CE Consulting Manager
A technology solution is only as good as the people who use it. Jackie’s passion is ensuring your team members love the solutions you put in place and quickly adopt new processes.
Photo of Dave Sigler
David Sigler
Principal Consultant
Over nearly 30 years, Dave has held the titles of field service tech, project manager, and field service engineer before shifting his focus to the technology that makes field service operations more effective.
Kandarp Vaishnav
Kandarp Vaishnav
Principal Consultant

Dynamics 365 Customer Service Pricing

Dynamics 365 Customer Service Professional
per user/month

Core Customer Service capabilities

Dynamics 365 Customer Service Enterprise
per user/month

Advanced Customer Service capabilities

Dynamics 365 Customer Service Licensing

Included  | Limited  | Add-In
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Modernize Your Operations with Dynamics 365 Customer Service

In today’s world, it’s more important than ever to elevate the customer experience and provide exceptional interaction. Microsoft’s Customer Service Modernization provides you digital tools to engage your customers through voice, video, and other digital engagement channels to provide the experience your customers expect. Watch our webinar to see how best in class AI powers self-service experiences, live customer engagements, collaborative agent experiences, and more.

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Customer Service Modernization

See How Copilot Can Impact Your Operations

Streamline your sales & service processes with innovative AI technology with Microsoft's Copilot for Sales & Copilot for Services.

Empower Your Agents and Revolutionize Customer Support

360 view

Streamline Agents’ Tasks Effortlessly

Access real-time analytics and ensure optimal customer-agent connections to increase first-call resolution.

Build Self-Service Capabilities

Utilize AI-driven chatbots, automate self-service options, and access community portals for prompt answers.

line are of two minds

Enhance Service Operations

Utilize supervisor insights, identify coaching possibilities, boost efficiency through automation, and forecast and strategize staffing levels.


Connect with Customers

Implement voice channels, improve digital interaction, offer real-time translation services, and utilize sentiment-based routing techniques.

Show Your Customers You Know Them

Obtain a comprehensive 360-degree perspective, employ biometric authentication, analyze sentiment, and track customer journeys for enhanced insights.

Frequently Asked Questions

What is Dynamics 365 Customer Service?

Can I Sign Up for a Free Trial of Dynamics 365 Customer Service?

How Much Does Dynamics 365 Customer Service Cost?

What Are the Licensing Options for Dynamics 365 Customer Service?

Does Dynamics 365 Customer Service Integrate with Copilot?

Cryogenics Manufacturer Improves Customer Service with Dynamics 365

Working with Microsoft and longtime partner Velosio, SHI Cryogenics first implemented a free trial version of Dynamics 365 to get a better idea of the different functionalities and customizations it might need going forward.

We’re extremely fortunate to have such great business relationships,” says Preis. “Velosio came in, asked us questions to find out what we were looking for, and then helped us build a platform we could easily upgrade in the future. And Microsoft gave us the flexibility to continue testing  and figuring out the best fit for our business.

– Timothy Preis, IT Manager for Network Security, SHI Cryogenics

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Dynamics 365 Customer Service