Field Service Providers

• Help dispatchers achieve greater results and efficiency by matching technicians’ skill sets against the work requirements.
• Take geography, availability, truck inventory, regulatory requirements, customer preference, and service level agreement into account during scheduling.
• Identify and organize available field service resources by category to create a smarter workload and resource balance.

• Make it easier to manage and maintain the accuracy of service contracts and installed products across customers and locations.
• Manage recurring service appointments with flexible billing options.
• Increased visibility leads to faster, more accurate billing while helping field service teams identify new sales opportunities to drive additional revenue.

• Have the right resources on every call.
• Manage inventory updates and stock history across locations, including warehouses, depots, and trucks, to reduce write-offs.
• Manage inventory information for any part of the transaction, including return material authorizations, stock adjustments, and stock transfers.
• Effectively forecast materials requirements.

• Improve field processes and technician productivity through native mobile applications with real-time and offline data.
• Offer your technicians a full 360-degree view of customer and case history.
• Improve work consistency and first-time fix rates by offering technicians step-by-step guidance.
• Provide mobile workers with a multiday calendar of work order details that can be dynamically changed and managed.
• Link work orders to customer and case history, product configuration installations, parts information, and pricing.

• Lower costs by dispatching technicians only when needed.
• Detect, troubleshoot, and resolve issues remotely with Internet of Things (IoT) connected devices.
• Identify problems before customers even know about them and attempt to solve them remotely, preserving your technicians’ time for necessary on-site visits.

• We’ve spent years developing a winning combination of tools and expertise that allows us help field service companies excel.
• Operations and process modeling tools reveal the potential bottom-line impact of adding or removing resources like vehicles or personnel.
• Value Realization Assessment and Return-on-Investment calculators provide visibility into the most important metrics of your success and the positive business outcomes that get you there.

• Where many other field service automation practices take a sales approach, Velosio takes a solution approach.
• That starts with asking questions to help us gain a deeper understanding of your unique business. We want to know about your business, people, and processes.
• How are you managing field service now, and where is that falling short for you? Do you have manual processes? We also want to know about those, so we can help you improve them and automate them if possible.

Combining our team’s expertise and real-world experience in field services with real metrics collected with our exclusive tools and the answers you’ve provided, we then craft and deliver a carefully considered design for your improved systems approach to your field service business.

Only when this design and the accompanying plans are fully approved do we begin the installation, configuration, provisioning, integration, and implementation of software and the migration to your new platform.