Innovative Solutions for Field Services Providers

Field Service Automation Powered by Microsoft Dynamics 365 and Velosio

Increasingly, the field services industry is becoming a technology industry — and the changes are happening quickly. Technology can power positive progress for companies in the sector, fueling efficiencies that allow them to overcome many of the challenges they face today and helping to bring the future into sharp focus. As your field service company maps out future goals to grow, Velosio can provide the technology tools to help you achieve those goals.

Velosio has extensive experience working with field service providers, designing, implementing, and optimizing business management solutions that work the way you work. Our field services team comprises certified technicians, certified engineers, and journeyman field service professionals who have walked in your shoes.

Each of our Field Service Consultants and Software Developers has decades of experience running field service and call center operations. They’ve seen it all. All the pitfalls. All the ways things go wrong out there in the real world. They’ve gained an unequaled understanding of how to best equip your field service business to grow profitably.

What Microsoft Dynamics 365 Field Service Can Do For You

Optimize Scheduling

Streamline Contract Management

Improve Inventory Control

Gain Mobile Productivity

Boost Technician Productivity

Begin With the Right Tools for the Job

Understand Your Goals and Objectives

Optimized Design and Deployment

Offer personalized customer experiences
Move from reactive to proactive service
Boost first-time fix rates
Maximize technician utilization

Dispatching Efficiency – Microsoft Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service empowers companies like yours to deliver predictive and proactive service to improve customer satisfaction, first-time fix rates, and resource productivity through advanced scheduling, resource optimization, and mobile enablement.

Delivered as a Software as a Service (SaaS) solution, Dynamics 365 for Field Service integrates with all other Dynamics 365 applications as well as Office 365 to boost productivity, eliminate context switching, and enable successful end-to-end customer engagement and field service automation. From warranty software to equipment analysis solutions, integration and automation across platforms are simple with Dynamics 365 Field Service.

Velosio Helps BC Technical Get the Big Picture on Data Visibility for Growth

BC Technical was growing rapidly and sought to reduce inventory levels, maximize profitability of high-cost parts, and acquire new customers with a more extensive service footprint. Additionally, BC Technical wanted to gain the ability to capture and report key metrics, gain increased visibility into inventory and work orders, and close its books more quickly.Velosio re-implemented Dynamics 365 for Customer Engagement and Dynamics GP. In the process, BC Technical and Velosio simplified and reengineered eight key field service processes and reduced data and transaction processing complexity while replacing 12 integrations with five.


Our Latest Recognitions

The Future of Commercial Field Service Companies

As field service companies map out future goals to grow their companies, what role can technology play in helping achieve them? In other words, what is the future of the field service company?
Here, we look at five ways technology is already beginning to accelerate growth and drive future efficiencies for field service operations.

Recent Insights

businessman and his colleague virtually get into the computer laptop conference meeting

Close Work Orders Faster with Remote Collaboration Tools

It never fails. Technicians are calling out sick, customers are calling in with same-day requests, and then your field service company’s biggest customer...

Read More
Doctor pushing button house home virtual healthcare network

Field Service Management for Home Healthcare Providers

For patients, home healthcare services are, well, regular healthcare services – delivered in a different (read: more convenient) way.  For providers, venturing into...

Read More
Stethoscope, Rx prescription and laptop on doctor desk in office.

Field Service Management for Medical Device Suppliers

Medical device suppliers face a staggering set of challenges. Supply chain disruptions, high-stakes regulatory requirements, complex equipment and parts, market volatility. The list...

Read More
overhead view of a manufacturing plant

Field Service Solutions for Discrete Manufacturing

Historically, discrete manufacturing companies focused mainly on making and selling products and equipment — with minimal effort or consideration re: what happens after...

Read More
computer tablet with an invoice on the screen

How Field Service Providers Can Reduce Their Time to Invoice

Every field service provider struggles to maintain cash flow at one time or another. It doesn’t matter whether you’re a small or large...

Read More
drawing of mobile phone with apps

5 Keys to Implementing D365 Field Service Mobile 

Are you looking to increase profitability and build customers for life? Empowering your front-line workers with mobile capabilities to improve efficiencies and client...

Read More
AgriCure Surgeons Operating
Case Study

AtriCure Builds a Unique Medical Device Management Solution With D365 Field Service

Read More
Business process management and automation concept

Proven Strategies to Maximize Field Technician Productivity

Every field service provider is looking for ways to grow. There are many options for them to explore. They can look to attract...

Read More

Contact Us Today!