Dynamics 365 for Field Service
A unified field service management solution that maximizes customer satisfaction and minimizes cost.
A unified field service management solution that maximizes customer satisfaction and minimizes cost.
Dynamics 365 for Field Service empowers companies to deliver predictive and proactive service to improve customer satisfaction, first-time fix rates and resource productivity through advanced scheduling, resource optimization, and mobile enablement.
Offered as a SaaS solution, Dynamics 365 for Field Service integrates with all other Dynamics 365 applications as well as Office 365 to boost productivity, eliminate context switching, and enable successful end-to-end customer engagement and field service automation.
Increase customer satisfaction and track all service revenue. Make it easier to manage and maintain the accuracy of service contracts and installed products across customers and locations using the field service management solution. With more visibility into contract information, you gain faster, more accurate billing while helping field service teams identify new sales opportunities to drive additional revenue.
Have the right resources on every call. Manage inventory updates and stock history across locations, including warehouses, depots, and trucks. Real-time updates mean your inventory is always accurate, so you can better track your service stock for fewer write-offs, and create better forecasts.
Improve field processes and technician productivity. Provide native mobile applications with real-time and offline data. No matter which device they use, your technicians can view the customer information and guidance they need when they need it.
Lower costs by dispatching technicians only when needed. Detect, troubleshoot, and resolve issues remotely with Internet of Things connected devices. See problems before customers even know about them and attempt to solve them remotely so your technicians are only sent when necessary.
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