Customer Relationship Management in the Cloud

Adapt to the new speed of doing business, enable your people and processes to respond quickly to changes in the market, and capture new revenue opportunities. Microsoft Dynamics 365 for Sales helps sell effectively by providing the insight, guidance and tools salespeople need to build repeatable processes, focus on the right customers, and win faster by collaborating with colleagues.

Dynamics 365 for Sales helps salespeople stay on top of more complex buying cycles, and deliver increased value and deeper engagement that wins business.

Dynamics 365 for Sales Empowers Companies to:

Get Actionable Insights

Focus and act on the right priorities – take action with confidence with the new Microsoft Dynamics CRM cloud.

  • Derive meaningful intelligence from large amounts of complex data to provide sellers with contextual, actionable insights that are easy to understand.
  • Increase sales velocity by identifying prospects most likely to buy based on predictive intelligence
  • Know where to focus with insights that reveal relationship health and risk
  • Spot buying signals, identify competitive threats, and keep a pulse on the market with social media
  • Engage your customers in more personalized, effective ways through customer intelligence

Improve Relationship Management

Deliver the personal engagement that your customers demand and the customer relationship management your team needs. With relationship centered insights, unify your sales experience and foster customer relationships through authentic, personal engagement.

  • Identify, understand, and connect with customers through social networks
  • Engage through sharing of personalized and relevant content
  • Build trust with continuous insights and recommendations based on actual customer needs
  • Easily grow and maintain your one-to-one customer relationships—at scale—with unified data and systems

Boost Sales Productivity

Spend more time selling and less time on administration when you automate your sales processes through a highly intuitive cloud customer relationship management interface and Microsoft Office-embedded capabilities.

  • Increase revenue, boost productivity, gain key insights, and reduce costs with a highly intuitive cloud customer relationship management interface
  • Work anytime, anywhere with familiar, intuitive productivity tools, such as mobile apps that provide contextual news, social data, and task flows
  • Know what steps to take next to close deals faster by using process automation and a guided sales process
  • Recruit, onboard, and strengthen your partner channel through deeper enablement and activation

Drive Sales Performance

With Microsoft Dynamics cloud CRM software, you can inspire, onboard, coach, and motivate your team to achieve more.

Create a culture that nurtures success and accelerate your sales performance with real-time analytics based on historical data and predictive information.

  • Get answers fast using dashboards, contextual charts, and Power BI Q&A for natural language queries
  • Hit your numbers by setting goals, monitoring results, and providing feedback and coaching in real time
  • Ease onboarding and align sales behavior through sales management software and interactive help and documentation
  • Energize everyone on your sales team with fun and exciting competitions through gamification


Get the Customer Relationship Management Suite

Microsoft Dynamics 365 Customer Engagement delivers powerful relationship management capabilities on a highly configurable platform. Comprised of Dynamics 365 for Sales, Customer Service, Field Service, Project Service Automation, and Marketing, businesses can effectively improve relationships while achieving higher productivity and faster results.

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