Safety in the Cloud

Gone are the days where being an IT professional meant sitting down with your head phones on hammering out a new program code. Now, being an IT professional includes everything from helping someone with a mail merge, to working overnight on upgrades, cyber security and being available 24/7 for down systems. What creates more stress…
Velosio SalesExpedite CRM deployment

Microsoft Takes the Lead

This summer Microsoft made huge strides as they took the lead in Sales Force Automation, according to the Forrester report released in June, The Forrester Wave™: Sales Force Automation Solutions, Q2 2017. Forrester’s rating is based on the latest Microsoft Dynamics 365 November release, all the new functionality and the way Microsoft unifies Dynamics 365…

The Truth About Moving to The Cloud

Very rarely do IT professionals get to sit quietly designing, developing and testing new software, anymore. If they are responsible for On-Premise servers, they are managing disconnected systems, applications and data all working within stubborn and sluggish systems. The business is unyielding in their demands for corporate network access and new tools. Yet, there is…

What’s New with Microsoft Dynamics 365 Portals?

In a world where customer service response rates are expected to be not just fast, but immediate, how do expert providers continue to offer support and ensure high quality without breaking the bank?                   In the digital world we live in today, purpose-built portals are helping brands…

Maximizing Engagement with Microsoft Dynamics 365 for portals

In 2017, online self-service has become the most-used channel for providing customer support. And, since 2012, the number of online forums and communities specifically for customer service has increased exponentially. We believe this is due in large part to a rise in social, peer-to-peer brand advocacy and, most of all, trust. In a world where…