Medical equipment and service companies operate in highly competitive markets where factors like effective spare parts management and field service automation (FSA) can have a significant influence on costs and contract pricing as well as overall customer satisfaction. In addition, tracking parts for work orders and repairs can have a direct impact on first time…
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Are you a medical device company that is losing track of customer returns? Do you want to keep record of the destination of the returned items? Is your product inventory lacking precision due to returns being swept under the rug? Are you losing out on credits owed to you by vendors? If you answered yes…
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Is your medical equipment company struggling to get work completed during this time of social distancing due to a lack of expert resources? Do you want to improve the communications your experts can have with technicians out in the field? Do you want to empower your technicians to do their work swiftly and precisely via…
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Is your company using Microsoft Dynamics 365 CRM and running out of storage space? Are your Dynamics 365 file storage bills from Microsoft taking a big bite out of your budget? Have you considered optimizing your storage space by moving your notes and email attachments to Azure? If so, Attachment Management by Microsoft Labs might…
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Do you want to better leverage data that is generated within Dynamics 365 Customer Engagement? Actionable Audit can help. Actionable Audit is a free tool built by Microsoft Labs available in AppSource. The tool runs based on the auditing settings set up via Dynamics 365 Customer Engagement administration. To set up auditing in Dynamics 365…
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A key part of your business is sending out staff to deliver goods or provide services. How do you profitably manage all the resources, deal with the unexpected, and delight your customers? There has never been a better time than now to explore Microsoft Dynamics 365 for Field Service. Learn how this FSA software solution…
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Is your IT staff consumed with troubleshooting your company’s on-premises environment? Are you tired of paying for server upgrades and defending your network against hackers trying to get your data? Although change can be intimidating, it’s important to stay up with the times, and moving your CRM environment from on-premises to online has many significant…
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App-based applications will be the future of customizing the user experience in Microsoft Dynamics 365. While apps in Dynamics 365 Customer Engagement have been around since the December 2016 release, the Dynamics 365 CE v9 release has brought many new capabilities to them. In the classic web interface, users of Dynamics 365 CE could view…
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You’re probably wondering what’s up with the new version of Dynamics 365 Customer Engagement, since version 9.0 was just released. What could Microsoft possibly be adding so soon after the biggest release in D365 history? Dynamics 365 Customer Engagement v9.1 (version 9.1) is offering users even more possibilities within the system. This blog will address…
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