7 Reasons to Get On (and Stay On) a Software Service Plan

If you are using an ERP or CRM solution, then you’ve seen first-hand how that software benefits your day-to-day business and helps your organization grow.  Your ERP and CRM software investment is something that should be protected because it can be a source of tremendous value for your company.  One of the easiest ways to do this is to make sure that you renew your annual software service plan (called ClientCare Support Plans for Sage ERP clients).

We know that in tough times, these annual support fees can seem like a good place for businesses to cut back.  However, if you do not renew your Microsoft Dynamics or Sage service and support plan, you could be paying a much bigger price by missing out on all of the benefits of these plans that keep your operations flowing effectively and ensure that you get the most value from your software!

7 Service Plan Benefits:

Receive Product Updates, Upgrades and Service Packs – Maintain the reliability and performance of your software with all new version releases, minor updates, fixes and enhancements.  For Microsoft Dynamics GP users, this includes the much anticipated release of GP 2010 (formerly known as GP 11) this spring!

Unlimited Access to Online Resources – Both Microsoft Dynamics (CustomerSource) and Sage (Sage Software Online) provide online portals where users can access everything you need to know about your product including personalized service information, downloads, documentation, discussion boards, news and other features.

Knowledge Base – Microsoft and Sage support professionals provide answers to technical questions in these online resources that are available anytime.  The Knowledge Base helps you help yourself by finding the fixes to issues that other users have had without contacting support.

Unlimited Online Training – Having easy access to training is especially important at a time when employee turnover is high, enabling existing employees to use your ERP or CRM system smarter and getting new employees up to speed quickly and easily.  Microsoft Dynamics users can take advantage of free unlimited access to  24×7 e-learning, training manuals and other productivity-enhancing training resources.  Sage users can access Sage Software University for both online and in-person training opportunities anytime.

Product News Delivered to Your Desktop – Regularly receive news and information about your solution directly from Sage or Microsoft.

Purchase New Modules and Users – When your business is ready to grow and you need to add more users or new functionality through additional modules, you will need to be on a current plan in order to make those purchases.  Additionally, Microsoft offers a full license credit toward a move to any other Microsoft Dynamics Financial Management or Supply Chain Management solution for customers on a current plan.

Electronic or Telephone Support – If you have an urgent need, you can contact knowledgeable and responsive technical support teams by phone or email (not available on the Sage Subscription Plan).

There are many additional benefits to staying current on your plan that your Socius Account Manager can share with you!

If you have let your service plan lapse, now is the perfect time to renew it!  Both Microsoft and Sage are making it easier than ever to get back on your plan and begin reaping these benefits.

Microsoft is offering up to 20% off your next user, module or transition to BRL license purchase if you re-enroll before June 25, 2010!  Re-enrollment Microsoft Dynamics pricing applies, and the discount is based on your tenure as an Microsoft Business Solutions customer.

Contact Lisa Smith to learn more!

Sage MAS 90 and 200 customers who are off plan can upgrade to version 4.4 or migrate to Extended Enterprise Solution and save 20% on either lapsed plan fees or add-on modules.

On or Off plan Sage MAS 90 clients are eligible for the following offers:

  • Upgrade from a version 3.71 Value Plan to version 4.4, OR migrate to EES and receive a $1,000 reinstatement credit.
  • If you own a CRM system, you can trade it in and save 25% on a migration to EES!

Contact Lori Ramsey to learn more about any of the Sage offers!

 


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