As the virus continues to disrupt normal working conditions, Velosio is supporting clients to implement and/or better leverage your solutions to create a remote work environment to support business continuity. Velosio has a variety of offers that will help you navigate operations during this uncertain time.
Business Continuity and Resilience Services
ERP Lift and Shift to Cloud
We know remote access into your ERP system is critical in times like this. Our rapid response teams have accelerated and are standing by to lift your Dynamics On-Premise environment and shift it into our Stratos Cloud where your users can access your ERP from anywhere, at any time. (Number of servers, internet speed, and amount of data may vary the number of days, but we have developed the tools to shift environments in 48 hours!)
Microsoft Teams
Microsoft is offering a free 6-month Office 365 E1 Trial including Microsoft Teams. Velosio is partnering with Microsoft to help our Velosio clients leverage this special E1 Trial license in response to the increased need for employees to work from home in due to the COVID-19 outbreak. Teams allows you to chat, meet, call, and collaborate all in one place, empowering remote workers to stay productive. Velosio is supporting implementation of this offer for our clients.
Month-to-Month Managed Services
We recognized that your IT staff may be unable to come to the office either due to illness or quarantine. For the remainder of 2020, we will offer remote Managed Desktop and Managed Server support on a month by month basis, allowing you to focus on your business and your customers.
Month-to-Month Cloud Storage
Moving critical data to the cloud provides protection and continuity during this uncertain time. We will allow for unlimited data storage archival for $.50/GB per month to help ensure your data is safe and support general business continuity planning for remote workers.
Connect with an Expert
Microsoft SharePoint Online
Do you need to get your work files into the cloud quickly for your remote users to access? If you have an O365 account, we can help migrate files from on-prem file servers to OneDrive and SharePoint sites that you already have but may not be using to capacity. Migrating files from on-prem file servers to the cloud can be quick.
Existing 0365 clients already have SharePoint Online storage = 1TB + 10GB / licensed user. Velosio file migration includes:
- Overview of the process
- Provision the destination locations
- Company-wide OneDrive presentation/demo
- 10GB+ of data migration
Velosio Express Packaged Service Offerings
Get up and running quickly on Microsoft Dynamics 365 Business Central with Velosio Express.
Whether you are needing to migrate from an existing Dynamics On-Premise system or implement new, Velosio’s Express offerings deliver implementation and training structured to control the cost and time of deployment, providing businesses a clear path to success with Microsoft Dynamics 365 Business Central.
Implementation services include Project Management throughout the timeline from the start of your project through Go-Live Support. Packages also include on-going support providing the expert knowledge to ensure your business-critical systems continue to run smoothly.
Velosio Client Success Support Options
Velosio has designed support options that help you continue to get value from your Microsoft Dynamics business applications – and your employees. These plans are available now to help you address challenges due to COVID-19 disruptions, and they will continue to be part of our regular support offerings even after the crisis has passed.
Hourly Support
Ad hoc break/fix support as you need it. We bill on an hourly basis, in 15-minute increments, and you can access support as much or as little as needed. Break/fix includes setting up new users, updating user security, modifying existing reports, or answering “how to” questions.
- Break/fix support via the Velosio HelpDesk is available from 8 a.m. to 6 p.m. ET M-F
- Standard business application support services and first level support for third-party vendors
- Support services provided through email and phone when necessary
Client Success Support Plan
With this plan, you receive unlimited break/fix support for a fixed, easy-to-budget monthly fee. You have access to the levels of support provided in the hourly plan, plus you get:
- Issue triage and escalation to Microsoft support engineers and identified third-party vendors
- Critical response time; same day response time
- Higher priority within the queue
- A specialized, team approach to resolving issues as opposed to a generalist
Business Application Administrator as a Service
Business operations may be different today, but they haven’t stopped. Velosio can augment your IT staff with experts in identifying areas of optimization and process improvement, creating new reports, or modifications to your systems, or training personnel on existing and new applications. With this plan you get:
- Minimum of 10 hours or more each month for services beyond break/fix support
- Ability to flex up and down per quarter, if needed
- Identification of Optimization and Process Improvements
- Monthly task reviews that include proposed and current task assignments
- Training for existing or new applications including month-end or year-end closing for ERP systems
- Collaboration with Velosio experts to maximize the value of investment in your system
Tips & Best Practice Guidance
Our team has been sharing best practices tips and training that will help those of you who are new to working remote. As a professional services consulting firm specializing in business applications, our team is primarily remote. Over the year’s we’ve mastered the art of virtual teamwork and collaboration, and how to operate effectively in our home environments. View our resources here for insights from our team members.