Microsoft Ignite Announces AI and Bots to Boot

AI and chatbots continually troll the Internet to determine if, and how, users are talking about you. It helps solve customer service problems.

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    This is our third post covering announcements from Microsoft Ignite in as many days, but there is a lot to talk about following this conference!

    Building off much of what Microsoft unveiled at the Inspire conference in July, the company announced new products and innovations that span Azure, Bing, Office 365, Dynamics 365, Windows 10 S, Microsoft Teams, artificial intelligence (AI), security and threat protection, plus a host of developer announcements around SQL Sever 2017 and beyond.

    Yes, we said AI. And bots to boot. This isn’t a science fiction movie plot – it’s a reality for businesses, made possible by Microsoft.

    New Dynamics 365 AI solutions, such as chatbots and virtual agents, are designed to augment existing customer support and sales processes with intelligent assistant technology and natural language processing (NLP). These agents are already in production within Microsoft Support operations and in pilot with customers – HP and Macy’s are already using the new chatbot to help handle customer queries so that people can get their responses faster. The virtual agents can also integrate with third-party chat apps through the Microsoft Bot Framework, letting them live in apps such as Facebook Messenger, Kik, Microsoft Teams, Skype, and Slack.

    Microsoft also announced a preview of updates to Azure Machine Learning: Azure CosmosDB and Azure Functions. These offer developers and data scientists a new set of AI model management tools leveraging open-source frameworks. The Azure CosmosDB database service and server-less Azure Functions offering lets developers write a few lines of code that can tie ML into Internet of Things (IoT) sensors, database changes, and more.

    Use AI to solve business problems

    Image-processing algorithms to smartly identify, caption and moderate your pictures.

    Convert spoken audio into text, use voice for verification, or add speaker recognition to your app.

    Map complex information and data in order to solve tasks such as intelligent recommendations and semantic search.

    Add Bing Search APIs to your apps and harness the ability to comb billions of webpages, images, videos, and news with a single API call.

    Allow your apps to process natural language with pre-built scripts, evaluate sentiment and learn how to recognize what users want.

    What does all of this mean for Dynamics 365 users? Better customer service for one. Imagine having AI and chatbots continually trolling the Internet for you to determine if, and how, your customers or prospects are talking about you. You would have the ability to proactively solve customer service problems before they become a PR nightmare.

    Let us know if we can answer any questions about these or other announcements from Inspire.

    Best regards,

    Robbie Morrison
    Chief Solution Strategist, SBS Group

    About Robbie
    Robbie Morrison has spent nearly 20 years helping customers build and deploy elegant technology and business solutions.  From start-ups to enterprise-class organizations worldwide, his knowledge of the Microsoft Dynamics ecosystem and Robbie-2017products helps SBS Group customers maximize ROI on technology investments.

    Today, Robbie serves SBS Group customers in his role as Chief Solution Strategist where he provides thought leadership and manages the development of B2B solutions.  Robbie received his MBA from the University of Georgia, Terry College of Business.