The medical equipment maintenance market is predicted to grow to a whopping $26.4 billion by 2024, fueled by demand for testing from an aging population, developments in the medical device sector, and focus on preventive equipment maintenance. Along with the good news of a booming market, medical equipment field service is also facing new challenges: medical equipment is more complex and requires specialized technicians; competition is escalating as is pricing pressure from customers; and new regulations are on the horizon in the U.S. and Europe.
For private and public companies that serve the medical equipment market, it’s clear with this level of growth and intensifying market pressure, it is no longer feasible to rely on reactive, break-fix service models and dated technology to operate successfully. This includes using basic accounting systems and spreadsheets or point solutions to invoice customers, track technicians and manage service calls.
Become proactive and beat the competition with modern cloud technology
When it comes to modernizing business operations to compete in today’s digital world, nothing compares to cloud technologies. With a cloud solution, you can take advantage of next generation tools that help you integrate business practices, make more informed decisions faster, and provide added benefits that you need to address the challenges of the medical field service industry.
To start, the cloud provides medical equipment field service techs broad business benefits that create efficiencies and cost savings including:
Lower Cost of Ownership
With cloud computing, companies can reduce the size or eliminate their data center footprint (servers) altogether. The reduction of the number of servers, the software maintenance cost, and the reduced staff time to manage an on-premises environment can significantly lower IT costs without impacting an organization’s IT capabilities. Further, in the cloud, providers automatically take care of software updates as needed rather than sending out (and charging for) once-a-year upgrades or sporadic patches to fix problems.
In the cloud, workers can take their work anywhere via smart phones and tablets. Cloud applications improve collaboration by allowing dispersed groups of people to meet virtually and easily share information in real time and via shared storage. This capability is critical for field service firms looking to drive efficiency and effectiveness of service technicians.
It is estimated that a business will fall victim to a ransomware attack every 11 seconds by 2021. The Cloud can help mitigate the risks of ransomware and cybercrime. For example, the Microsoft Azure Cloud uses a wide variety of physical, infrastructure and operational controls to help secure Azure and identify evolving threats early. Microsoft invests more than $1 billion a year and employs more than 3,500 security experts to protect information on their Azure platform.
With cloud technologies, field service organizations can leap to the forefront of the field service industry and meet the challenges of today’s marketplace head-on. The flexibility and customizability of a cloud solution will simplify your steps, save time, and point to profit with a single, successful solution.
Imagine the possibilities for your field service business when you can:
- Detect, diagnose, and solve problems with IoT and predictive technology — minimizing, or even preventing downtime of equipment, thus allowing hospitals to maximize patient care while retaining revenues
- Automatically create and schedule work orders, dispatch technicians with the right skill sets and parts, and enable them to access customer equipment service information from their mobile devices
- Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.
Velosio has fresh ideas and know-how when it comes to cloud solutions for field service management. We help simplify your digital journey and get you up and running quickly, so you realize value faster. Want to learn more about how the cloud can help you compete? Read our blog: The Softer Side of Cloud: Three Benefits Beyond Tech. or contact our Cloud experts.