Dynamics 365 for Customer Service Empowers Agents

Phil Wittmer | |

Watch this 2 minute video to learn how machine learning and advanced analytics enable personalized and contextual customer service experiences.

Table of Content

    Dynamics 365 for Customer Service empowers agents to solve cases faster and provide differentiated levels of support. Watch this video to learn how machine learning and advanced analytics enable personalized and contextual customer service experiences.

    supply chain image of storage products

    Why Supply Chain Management is Important for Your Business

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    Supply chain management (SCM) is a big deal. After all, a well-managed supply chain enables you to maintain a competitive advantage, tackle complex challenges, and capture new opportunities. It’s also an expansive, complex strategy spanning everything from procurement and shipping to manufacturing, inventory, and supplier relations.  In this article, we’ll explain what SCM is, why…
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    Doctor pushing button house home virtual healthcare network

    Field Service Management for Home Healthcare Providers

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    For patients, home healthcare services are, well, regular healthcare services – delivered in a different (read: more convenient) way.  For providers, venturing into the field means taking on way more than most businesses – either in the healthcare space or more traditional field services orgs – are prepared to handle.  That means, you’re juggling all…
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    What is a Supply Chain, Anyway?

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    Supply chains have been with us for most of human history — like, deep BCE, early agriculture days.   Even after thousands of years, they still manage to dominate headlines. Minor disruptions can take down massive global economies – sowing discord and uncertainty on a level only natural disasters and large-scale conflicts can compete with.  So,…
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