COLUMBUS, OHIO MARCH 1, 2023 — Velosio, a technology partner specializing in cloud software solutions for midmarket companies, today announced an industry-leading 96% client retention for its Microsoft clients, unprecedented for the marketplace. Employee reviews of the company were also 96% positive, which is exciting for such a high-growth company. With over 30 years of experience, Velosio’s deep bench of technology, business and consulting experts deploy best-fit business applications that keep organizations ahead of the competition in today’s digital-first business environment.
“We remain committed to ensuring that our clients experience healthy profitability with modern cloud technology, and it’s demonstrated in our longstanding relationships with them,” says Velosio Senior Vice President, Client Success, Hersch Patel.
96% of Velosio’s Microsoft customers renew their business ready enhancement and support plans annually. Additionally, Velosio measures customer satisfaction in post-incident surveys with its support team, specifically with a Net Promoter Score (NPS). After an incident closes, Velosio asks the client “On a scale of 1-10, considering your complete experience with our client support team, how likely are you to recommend us to a colleague”?
92% of respondents scored Velosio 9-10 from nearly 400 responses in 2023 so far and are “promotors.”
NPS metrics provide Velosio with an ability to measure client responses year over year, and the client success team reviews and adjusts based on any common themes that surface. Within the responses, any detractors are labeled with a “red flag,” which executes a custom workflow driving focused awareness to Velosio team members who can course correct.
For every client engagement, Velosio aligns with the client’s one-to-three-year business strategy, supported by Velosio’s ROI calculator. A change management solution embedded within Velosio’s implementation methodology for the mid-market guarantees successful implementations.
Additionally, out of 657 Velosio employee reviews on Comparably, 96% were positive. “We believe in creating an exceptional employee experience and that happy employees translate to happy clients. We’re proud that Velosio is in the Top 5% of similar sized companies in its ability to retain quality team members in the Comparably study,” says Velosio Chief Human Resources Officer, Liz Corey.
The Comparably survey additionally shows that 100% of employees would not leave Velosio if they were offered a job for more money while 92% are excited to go to work each day. Overall, 93% of Velosio’s employees feel the company is doing what it should to retain them. “We are dedicated to supporting our employees and helping them thrive each day,” adds Liz Corey.
Velosio is a leading business applications partner specializing in cloud services and industry-specific ERP, CRM, data-driven analytics and digital transformation solutions for mid-market and emerging enterprise businesses. As one of the largest Microsoft partners in North America, Velosio supports the entire Microsoft business solutions portfolio, including Dynamics and Dynamics 365, Power Platform, Microsoft 365 and Azure. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365, providing licensing and support to hundreds of growing Microsoft partners and over 4,000 clients. Headquartered in Columbus, Ohio, Velosio encourages community involvement and a people-centric culture of over 450 employees throughout North America. https://www.velosio.com
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