Over many years and countless conversations with field services clients, we’ve found the drivers behind these businesses incredibly compelling. For example, how they design their business models to drive performance and profitability – despite all of the moving parts in the mix: service techs and their time, of course, but also parts, labor, fuel, and…
Low first-time fix rates on service incidents are a major headache for commercial HVAC firms. In addition to upset customers, extra costs are incurred as technicians go back to customer sites again—and maybe even a third time—to remedy the situation. Some cases of failed first-time fixes occur when technicians arrive too late in the day—perhaps…
Field service managers at commercial HVAC firms juggle a lot of balls to stay on top of all the work orders that come their way. From new installations to scheduled maintenance, break/fix, and warranty fulfillment, it’s difficult to know what each day will bring. Inevitably, the unexpected happens—whether it’s a down system, replacement parts that…
HVAC sales and field services teams face tremendous pressure in responding to customer requests as quickly as possible. Whether it’s trying to close new business or repairing a broken system, accessing the right information immediately and responding instantly are critical. That’s how HVAC companies build and maintain long-term customer relationships that generate increasing revenues. Unifying…
Velosio Case Study: SHI Cryogenics Manufacturer Download “Cryogenics manufacturer streamlines product service by more than 75 percent” About the Company Sumitomo Heavy Industries, Ltd. (SHI) has a tradition of excellence and innovation that spans over 400 years. From its very beginning as a small shop selling medicines and books in Kyoto, Japan in the early 17th…
Medical equipment and service companies operate in highly competitive markets where factors like effective spare parts management and field service automation (FSA) can have a significant influence on costs and contract pricing as well as overall customer satisfaction. In addition, tracking parts for work orders and repairs can have a direct impact on first time…
If you are part of a field service organization, you very well know the difficulties and headaches assigning field technicians on a daily or weekly schedule can cause. These challenges can be magnified given the current climate of health and safety during this pandemic. A proven and sustainable process is vital for smooth day-to-day operations…
Are you a medical device company that is losing track of customer returns? Do you want to keep record of the destination of the returned items? Is your product inventory lacking precision due to returns being swept under the rug? Are you losing out on credits owed to you by vendors? If you answered yes…
Is your medical equipment company struggling to get work completed during this time of social distancing due to a lack of expert resources? Do you want to improve the communications your experts can have with technicians out in the field? Do you want to empower your technicians to do their work swiftly and precisely via…
The medical equipment maintenance market is predicted to grow to a whopping $26.4 billion by 2024, fueled by demand for testing from an aging population, developments in the medical device sector, and focus on preventive equipment maintenance. Along with the good news of a booming market, medical equipment field service is also facing new challenges:…
