Field service management (FSM) is already a tech-driven affair. That’s been the case for years. Most business leaders understand that their ability to harness real-time data, AI, and automation will determine whether they survive the year — or thrive for decades to come. But — the field service industry is in the midst of another…
Technology is enabling field providers to embrace a whole new approach to service. One built on outcomes, relationships, and effective resource management. At the center of this new approach is a concept known as proactive field service – a strategy that uses technology to move away from traditional, reactive service models and toward a more…
There’s a lot coming from Microsoft related to Copilot and generative AI. Some of the features are fully baked, and some are still in the mixing bowl. The videos from Microsoft are very exciting, but if you’re like us, you like to see things work for yourself. We want to validate that the advertised features…
Customer expectations have been rising for a long time. This is old news, of course, dating all the way back to the dawn of the smartphone and the emergence of tech power players like Amazon, Uber, Google, and Facebook (or, uh, Meta). Many industries – CPG, ecommerce, hospitality, among others – learned an important lesson…
In our fast-paced, ever-evolving world, finding harmony between cutting-edge tech and the human element is crucial for businesses seeking to grow and excel. This article explores the significance of preserving the human element in an automated world. Keep reading to discover the advantages, potential pitfalls, and tactics for skillfully blending human emotional intelligence and creativity…
While Copilot for Microsoft Dynamics 365 may be the first to lift off, Microsoft is already providing details on how it will incorporate AI into its renowned productivity suite, Microsoft 365. Here’s a quick overview of the direction Copilot is headed. We’ll cover these capabilities more extensively in upcoming articles. Copilot in Teams Copilot in…
As Microsoft Copilot features make their way through preview and into general release, some of you might be getting antsy to get your hands on the latest AI features designed to help sellers to be more productive. You’re not alone. Release and stability will take a bit of time. While we wait, we thought that…
There’s no shortage of opinions on how AI advances will change your business. At Velosio, we think that it will have an impact for sellers early, and Microsoft is headed in the same direction. Sales is the lifeblood of every business. Time is a seller’s most valuable commodity. High-value engagement with customers is the best…
It’s hard to name another product release garnering more attention than the introduction of OpenAI’s ChatGPT. ChatGPT is an artificial intelligence (AI) natural language text generation application developed by OpenAI. Everyone, from students to newspaper reporters to major companies, has dabbled with it, making it something of an overnight sensation. You’re likely aware that Microsoft…
Artificial intelligence (AI) is easily the most important enabler – no, accelerant – of digital transformation. We’ve watched these predictions play out in real-time – amid conditions no 2010s-era alarmist could possibly have imagined. The point is, coping with the challenges we anticipated, plus all of the post-COVID chaos we didn’t, is a lot for…
