Navigating Microsoft’s suite of AI tools can feel like deciphering a complex family tree — especially surrounding two cousins on that tree: Microsoft Copilot for Sales vs Copilot in Dynamics 365 Sales. While their names and functionalities suggest a shared lineage, these are distinct applications designed for different purposes. In this post, we’re cutting through…
Where Dynamics 365 Finance & Operations tackles, well, finance and operations, Dynamics 365 Customer Engagement, or D365 CE, extends the core platform – bringing that same data-driven precision and baked-in AI to all “people-centric” parts of the business. D365 CE is a collection of interoperable data management and CRM apps used to manage customer relationships,…
According to the Flexera 2020 State of the Cloud Report, enterprises are continuing to invest in multiple cloud platforms, with 93% of the 750 respondents implementing either a multi-cloud or hybrid cloud strategy. And due to the global pandemic, more than 50% of a subset of 187 survey respondents report actual cloud usage as higher…
ServiceMax and Dynamics 365 Field Service are both powerful field service management (FSM) platforms, designed to be leveraged within a composable, cloud-based ecosystem. While they do serve slightly different target markets, there’s a decent amount of overlap between D365 Field Service and ServiceMax re: end-to-end service management, use cases, and customization options. Look beneath the…
Now available to the public, Microsoft Copilot for Sales and Microsoft Copilot for Service combine the strength of Microsoft Copilot for Microsoft 365 with role-specific insights and actions, simplifying business operations, automating repetitive tasks, and unleashing creativity. Both solutions offer the flexibility to integrate seamlessly with existing contact center and CRM systems, including Salesforce and…
Investing in a fully-integrated digital ecosystem is one of the best ways to build the resilience, flexibility, and agility it takes to succeed in this new low-code, generative AI landscape. This is true for any business – whether they’re fully-remote or doubling down on their commitment to the in-person 9-5. But, for those orgs charting…
Modern field service orgs face tremendous pressure to increase efficiency, boost revenue, and keep customers happy amid challenging, rapidly changing conditions. You know, just like everyone else. Providers must learn to cope with constant disruption and high-speed change by learning to leverage technologies like AI, ML, and big data analytics platforms. Again, just like everyone…
A key part of your business is sending out staff to deliver goods or provide services. How do you profitably manage all the resources, deal with the unexpected, and delight your customers? There has never been a better time than now to explore Microsoft Dynamics 365 for Field Service. Learn how this FSA software solution…
In digital transformation initiatives, enterprise resource planning (ERP) systems like Dynamics 365 Business Central often get the spotlight, and it’s easy to see why. An ERP serves as the core infrastructure for digital transformation, providing the critical backbone that unifies and orchestrates data, processes, and systems across the business. Without this foundation, a seamless transformation…
Background Since 1947, Werk-Brau has manufactured the highest quality and most innovative specialty products for the heavy equipment industry. Werk-Brau is respected internationally for providing outstanding customer service and dedication to excellence in all aspects of its business. Duke Werkheiser and Dutch Brautigam, for whom the company is named, first opened their blacksmith shop in…
