Digital transformation for enterprise organizations requires a completely different approach than what you might use to transform the average SMB. It’s not just a matter of resources, talent, or whether you’ve got enough cash flow that you can tap into whenever you need to upgrade, upskill, or do a 180-degree pivot at the last minute.…
For years, we’ve seen a barrage of grim statistics suggesting that digital transformation fails are an inevitability. There’s this classic from McKinsey that dates back to at least 2016: “70% of DX initiatives fail” dates back to at least 2016. And this one from a 2017 Bain survey: just 5% of DX projects met or…
Artificial intelligence (AI) is easily the most important enabler – no, accelerant – of digital transformation. We’ve watched these predictions play out in real-time – amid conditions no 2010s-era alarmist could possibly have imagined. The point is, coping with the challenges we anticipated, plus all of the post-COVID chaos we didn’t, is a lot for…
There’s no official consensus on how many elements or components must come together in order to activate a true digital transformation. That all depends on several factors: industry, the maturity of your data strategy, existing solutions, and what, exactly, you hope to achieve – among other things. Below, we’ve outlined 7 key elements of any…
Whether you know it or not, your customer experience and digital transformation strategies are one and the same. Customer expectations have always been the driving force behind digital transformation initiatives (at least the successful ones). See, at its core, digital transformation is all about using technology to keep pace with ever-evolving (and ever-escalating) expectations. And…
Digital transformation is no longer a luxury reserved for enterprises with deep pockets. For better or worse, it’s a universal requirement — a matter of survival for any business, regardless of size, trying to make it in this wild, uncertain digital environment. Luckily, digital transformation for SMBs is more accessible and affordable than ever. But…
Digital transformation doesn’t offer much of a competitive advantage these days. It’s become this basic competency for running a business — any business — in this wild and complex digital landscape. Put another way, your future survival depends on it. Digitize or die. Yet despite the grim realities dominating the DX conversation and accelerating investments…
Thanks, in large part, to COVID-19, digital transformation has finally become an urgent priority for all businesses – regardless of size, sector, or strategic goals. But the game has changed. Digital transformation is now embedded in the business strategy. Data strategies have matured. And, successful companies have upped the “transformation ante,” making it harder to…
Several factors are driving today’s digital transformation efforts. Many are familiar. For example, keeping up with customer expectations has been a strategic mainstay since Amazon’s customer obsession became known to the public. And then, of course, remote collaboration tools and big data have been on the rise since the early days of smartphones and socials.…
The professional services industry is changing rapidly, with current economic and market conditions accelerating those changes. Firms must embrace new technologies and rethink everything – from business processes and service offerings to how they engage clients – if they want to survive in today’s competitive environment – let alone thrive in the years to come.…