In this blog series, and the accompanying eBook, The Future of Commercial Field Service Companies, we’ve been highlighting how technology can help field service companies attract and retain qualified employees, elevate the customer experience, increase worker efficiency, and boost profitability. In this final installment of blog series, we touch on what we think may be…
Historically, IT resources existed within clear boundaries. You’d have all servers, devices, and software in one place, protected by perimeter-based solutions. Often, identity and access controls existed in this binary where the decision to “allow” or “deny” requests was based on absolutes. For example, internal traffic is inherently trustworthy, while external traffic is a threat…
Despite what some legacy holdouts may still believe, on-premises systems aren’t more secure than their counterparts in the cloud. On-prem tech is vulnerable to many of the same threats facing cloud-based apps and services — and then some. It’s now seen as a liability – posing a serious threat to customers, partners, and even your…
Microsoft Announcement at Community Summit North America Velosio, a Microsoft technology partner specializing in Microsoft Dynamics 365, was called out as one of only four “Dynamics Migration Factory” partners in North America. The announcement came from Mike Morton, Microsoft Vice President of Dynamics 365 BC and SMB Business Apps during a keynote presentation at Dynamic…
Enterprise resource planning (ERP) systems themselves aren’t exactly “disruptive” or “innovative.” But they do pave the way for the kinds of “transformations” that really change the game–allowing companies to create value in a chaotic digital landscape. Large-scale projects– like ERP implementations—are more about people than processes and technologies. People implement systems–and if they can’t work…
Fear is the biggest blocker to organizational change. Whether we’re talking new policies, technologies, or strategies, change tends to be “fear-based,” regardless of what you stand to gain. While some fear is inevitable, it shouldn’t prevent you from moving forward. If it does, your business will fall to more agile competitors. And, let’s face it,…
Research giant Forrester just published a new review of leading CRM applications, The Forrester Wave™: CRM Suites. It’s a detailed, 31-point comparison of nine providers Forrester says “matter most,” and Microsoft Dynamics 365 CRM lands at the top (with some company). Here are the highlights of the study mixed in with a bit of our…
On the surface, many of the best professional services growth strategies seem more protective than proactive. That assessment isn’t entirely off-base. Becoming adaptive, agile, and adept at infusing data into every process, phase, product, and touchpoint allows firms to brace for impact and emerge from the next round of disruptions, disasters, and black swan events…
In today’s data-driven world, every business needs a smart strategy. But for professional services firms, intelligence is a critical success factor (CSF). Their “product” is a unique blend of insights and expertise, and their bottom line depends on delivering results that other firms can’t match. While human experts have always been the foundation of success,…
Forward-looking professional services firms are capitalizing on new opportunities to leverage technology to align around new needs and shift to outcome-based operating models, and deepen client connections. They understand that responding to new challenges isn’t really about data or algorithms, it’s about maximizing the resources they have to provide more value to the people they…