Rival ERPs Oracle NetSuite and Microsoft Dynamics 365 have far more in common with each other than most of their other competitors. Usually, the choice between the two platforms comes down to a matter of personal preference and a handful of technical considerations. But, since we’re talking about field service management solutions, this classic debate…
When it comes to field service management platforms, providers have no shortage of options to choose from. SAP Field Service Management and Dynamics 365 Field Service represent two of the strongest enterprise solutions on the market. While both aim to streamline field operations, enhance the customer experience, and help orgs embrace tech-driven, proactive service models,…
Background When a management consulting firm first approached Velosio, manually driven processes hindered their ability to maintain the highest level of client care and professionalism. With an aging Microsoft Dynamics SL back-end ERP and NetSuite for CRM, the team resorted to sticky notes and Excel spreadsheets. There was little to no visibility into its consulting bench…
Comparing D365 Field Service against an ExpandIT-enhanced Business Central retraces some familiar territory. It’s still a showdown between Microsoft’s SMB and enterprise platforms — a competition with no conclusive winner, as “value” can only be measured against individual business requirements. However, adding ExpandIT, a BC-specific ISV solution, into the fold makes things a bit more…
In modern business’s fast-paced and competitive landscape, nothing is more challenging—nor more critical—than your ability to make informed decisions. Good decision-making demands a deep understanding of customer interactions and preferences backed by reliable data. Microsoft Dynamics 365 Customer Engagement (CE) is a versatile suite of applications that streamlines sales and marketing interactions with your customers…
Background Founded in 1937 in Vancouver, Washington, Columbia Machine, Inc., is a worldwide leader in the design, manufacturing, and support of equipment for a variety of industries. Primary business units include Batching and Mixing Solutions, Concrete Products Equipment Solutions, Production Equipment Molds, Mechanical Palletizing Machines and Robotic Palletizing Solutions. Columbia Machine is one of the…
Microsoft Dynamics 365 Customer Engagement (CE), often referred to simply as Dynamics 365 CE, is a suite of business applications designed to help customer-facing teams in any type of organization improve how they engage with customers. It is part of the broader Microsoft Dynamics 365 platform, which includes applications for various business operations, including field…
Microsoft is once again paving the way in business technology by innovating customer experience solutions. Starting September 1, Dynamics 365 Marketing and Dynamics 365 Customer Insights is being combined into a single cohesive offering. Let’s dive into what this transformation means for today’s businesses. Moving forward, the Customer Insights platform will provide capabilities for both…
Background Established in 1983 and established in Columbia, Maryland, Havtech represents the most innovative HVAC equipment and building automation system for manufacturers serving both the commercial and industrial markets. This depth combined with expertise in energy efficient HVAC system design and green building methods allows them to offer cost-effective solutions that provide a low environmental…
Let’s be clear, Intuit Field Service Management (IFSM) and Dynamics 365 Field Service aren’t even competing in the same arena. Both FSM platforms know their audience and play to their respective crowds. So, why bother doing a product comparison in the first place? Honestly, a lot of it comes down to a small, but crucial…
