For professional services firms, inaccurate time-tracking processes cause serious damage to the bottom line and the business in general. See, when professionals fail to log billable hours accurately or turn their reports in on-time, it impacts the entire organization. It’s impossible to stay on top of capacity planning and resource management. Forecasts and decisions are…
In the context of project-based work, capacity describes the maximum amount of work you can take on and complete within a specific time-frame. Capacity planning is used to determine whether you have the resources and skills available to do said work. In other words, it’s about looking ahead to ensure that your firm has the…
The Pandemic’s Lasting Legacy: Beyond Temporary Fixes Two years into the pandemic, the “new normal” is here. Professional services firms must embrace this reality and ditch temporary solutions. We need to invest in digital collaboration tools that deliver sustainable value. This means going beyond one-off upgrades for specific teams or processes, and creating a culture…
Microsoft offers two different versions of D365: Business Central (for SMBs) and Finance & Operations (for enterprise users). For the most part, both versions promise the same general benefits. Both are industry-agnostic, customizable, and designed to unify all data, processes, and apps in one central hub. And that unity part is crucial, as it enables…
Professional services firms often struggle to deliver projects on-time and on-budget for several reasons. Complex projects have lots of moving parts – making it difficult to generate accurate estimates, timelines, and budgets. Communication issues can lead to delays or expensive rework. Firms might offer discounts to keep clients happy when projects hit a snag. The…
Culture is a foundational part of any business — and investing in making it better benefits firms on multiple fronts. Happier employees deliver better client experiences, are more likely to stick around, and are eager to learn new skills and collaborate on innovative solutions. Professional services companins are no exception. For professional services firms, culture…
Proactive resource planning is crucial to the success of any project-based organization. There’s a lot on the line. Get it wrong, the business loses money, credibility, and potentially, even fails. Poor resource planning triggers destructive ripples across the entire organization — dealing multiple blows to the bottom line. For example, if you underestimate the resources…
Technology continues to shape the professional services industry in profound ways. For starters, cloud-based productivity apps and communication tools have given firms the ability to work remotely and engage clients in new ways. Advances in AI and machine learning can automate back-end processes that keep employees from performing valuable work — and as a result,…
The forces transforming today’s professional services landscape – are familiar ones. We’re talking digitization, the shift toward data-first business strategies, our collective post-COVID recovery, and so on. You know, those same disruptive forces redefining all sectors from manufacturing and retail to healthcare and tech. These disruptors may sound like old news, and in some ways,…
Maximizing utilization is a top priority for any enterprise in the project-driven space. It’s about ensuring your skilled resources are actively contributing to revenue generation. But there’s more to the story than just billable hours. Benefits Beyond Billables Enhanced Customer Relationships: Highly utilized teams have more opportunities for face-to-face client interaction. This fosters stronger connections and…
