This post is the third in our 2023 release wave 2 changes and functionality series. In the initial post, we review 2023 release wave 2 changes and new functionality for Dynamics 365 Finance, Supply Chain Management and Finance and Operations cross-app capabilities. Our second post reviews 2023 release wave 2 changes and new functionality for Dynamics…
Background Founded in 1937 in Vancouver, Washington, Columbia Machine, Inc., is a worldwide leader in the design, manufacturing, and support of equipment for a variety of industries. Primary business units include Batching and Mixing Solutions, Concrete Products Equipment Solutions, Production Equipment Molds, Mechanical Palletizing Machines and Robotic Palletizing Solutions. Columbia Machine is one of the…
Let’s be clear, Intuit Field Service Management (IFSM) and Dynamics 365 Field Service aren’t even competing in the same arena. Both FSM platforms know their audience and play to their respective crowds. So, why bother doing a product comparison in the first place? Honestly, a lot of it comes down to a small, but crucial…
Challenges like materials shortages, volatile economic conditions, and rising customer demand, have made it harder than ever for supply chain orgs to anticipate and meet demand. And — natural disasters, geopolitical turmoil, and other unexpected disruptions have only underscored the fragility of supply chains. Then there’s the fact that any disruption in one part of…
Effective parts inventory management is crucial for field service companies as it plays a vital role in ensuring timely repairs, minimizing equipment downtime, and enhancing customer satisfaction. By maintaining an organized and optimized parts inventory, companies can allocate resources efficiently, control costs, and meet service level agreements. In this blog, we will explore the benefits…
Managing resources for Field Service is crucial for a company’s efficiency, customer satisfaction, and financial success. By effectively managing personnel, equipment, and materials, organizations can optimize resource utilization, reduce costs, minimize waste, and improve service delivery. Importance of Effective Resource Management Effective resource management brings numerous benefits to a company: Optimal Resource Utilization: By ensuring…
Unlike retailers, manufacturers, and distributors that deal exclusively in physical inventory, most field providers run on a service-based model, where expertise, relationships, and hands-on support create the most value for the business. As such, you might assume that inventory management software is a secondary concern for more “traditional” field service companies. While that line of…
Customer expectations have been rising for a long time. This is old news, of course, dating all the way back to the dawn of the smartphone and the emergence of tech power players like Amazon, Uber, Google, and Facebook (or, uh, Meta). Many industries – CPG, ecommerce, hospitality, among others – learned an important lesson…
Maintaining accurate warehouse inventory and providing visibility across the company sets the stage for distributors to meet customer expectations. Knowing what’s in stock and available to sell allows the sales team to take orders with the confidence that they can be fulfilled on time. And the procurement team can compare real-time inventory availability to the…
Historically, discrete manufacturing companies focused mainly on making and selling products and equipment — with minimal effort or consideration re: what happens after the big sale. Manufacturers have always shouldered some responsibility to honor warranties, support 3rd-party technicians and service providers, and investigate recalls. But — these “post-sale interactions” were largely about meeting compliance requirements…