In addition to becoming one of the fastest-growing sales, marketing and customer services solutions, Dynamics 365 has made inroads in a long list of industry and specialty areas. The architecture lends well to free-thinking business leaders and technologists.
Those of us who make our living in the Microsoft Dynamics Ecosystem have made friends with Dynamics 365 and apprehension has been replaced by enthusiasm and eagerness to innovate.
There has been a much speculation from the Dynamics community of customers and resellers as to the ultimate release of pricing for Microsoft Dynamics 365.
Ask a room full of senior leaders to rate their organization’s AI maturity on a scale of one to five, and most will fall between a two and a three. Ask the same group to rate their ERP maturity, and the numbers shift — a three or four is more common. That one-point gap may…
Most CEOs feel disappointed by ERP modernization because the promised returns fall short. Software cost savings are marginal, and efficiency gains rarely translate into meaningful growth. But the real ROI has never been about saving money. It is about creating operating leverage. Legacy ERP systems quietly impose a Technical Debt Tax that forces high-value employees…
AI is no longer a feature layered on top of CRM. It’s the engine that drives prioritization, actions, and continuous learning loops across the entire sales motion. When AI becomes the operating model inside your CRM, it doesn’t simply assist sellers with isolated tasks. It continuously senses what’s happening across your revenue engine, determines what…
Traditional supply chain audits weren’t built for how supply chains operate today. They assume stability. Conditions that hold long enough for a quarterly snapshot to be useful. Decisions that can wait. None of that is true anymore. Modern supply chains are dynamic, interconnected systems. Disruptions don’t sit still. They cascade. And if your audit process…
The deal closes on Friday. Finance learns details through internal channels, such as an email or Slack message. Manual re-entry starts. Product codes, contract terms, and pricing exceptions are typed into another system. Three weeks later, a billing dispute arises. Cash is still outstanding. This isn’t an edge case; it’s the norm for many companies. Every week, this scenario…
For more than two decades, sales tech focused almost entirely on enablement.  CRMs organized data. Analytics platforms promised better forecasts. But the work of executing deals — updating systems, coordinating meetings, generating proposals, following up — still fell to human sellers. Agentic sales marks a fundamental shift: Technology no longer just enables sellers. It executes entire workflows on its own. Agents don’t wait around to be…
For decades, growth followed a simple formula: more revenue required more people. And, for a long time, that worked. Labor was available. Work was manual. The math just held. Today, it doesn’t. Talent is scarce and expensive. Customers expect real-time responsiveness. Operational complexity has expanded across channels, products, and geographies. AI has reached a turning point. Agents can…