From Slack chats and Google Docs to Amazon, Netflix, and Uber Eats (or car), most of us rely on a whole roster of familiar cloud apps and services to run our personal and professional lives. In other words, we’re living in an era where “cloud” has become this “boring” digital default. So, even if you…
Time-tracking software is essential for any company that works with contractors, pays employees by the hour, or bills clients for time. It’s a valuable tool for improving admin tasks billing, payroll, and estimating. And — it gives business leaders insights that can be used to increase efficiency, utilization rates, and profits. Since professional services is…
In today’s rapidly changing business landscape, innovation is the key to success. Many leaders work hard to develop a workplace culture that supports and encourages innovation, because they know they’ll fall behind if they don’t. Many leaders choose to implement either a top-down or bottom-up approach to innovation. A top-down approach involves a hierarchical decision-making…
Technology is enabling field providers to embrace a whole new approach to service. One built on outcomes, relationships, and effective resource management. At the center of this new approach is a concept known as proactive field service – a strategy that uses technology to move away from traditional, reactive service models and toward a more…
Traceability is a critical aspect of the distribution process. It refers to the ability to track products and materials from their origin to their final destination. Traceability allows power distributors to identify the source of any quality or safety issues, determine the location of inventory, and comply with regulatory requirements. However, bad traceability can have…
Ransomware threats are everywhere. A comprehensive ransomware strategy is necessary for all business leaders to protect their organization from cyberattacks. There are the perennial threats like phishing and credential theft, which, while extremely easy to prevent with basic cyber hygiene, remain the source of roughly 98% of ransomware attacks – in 2022. Then, you’ve got…
“Connected field service,” as a concept, has been around for a while. Per Google’s first few pages of rankings, it’s been a “thing” at least since 2018. Only recently has connected FS started gaining mainstream traction — among legacy field providers and the disruptive new entrants hoping to stake a claim on incumbent market share.…
In our fast-paced, ever-evolving world, finding harmony between cutting-edge tech and the human element is crucial for businesses seeking to grow and excel. This article explores the significance of preserving the human element in an automated world. Keep reading to discover the advantages, potential pitfalls, and tactics for skillfully blending human emotional intelligence and creativity…
In today’s rapidly changing business climate, resilience has become a critical characteristic for businesses that want to not only survive, but thrive. The pandemic-induced recession, a challenging labor market, and rapid advancements in technology have revealed the importance of organizational resilience on business stability and success. If organizations want to remain strong in the face…
As a field service company, you understand the importance of having a workforce that can work effectively on the go. But how do you ensure your mobile workforce operates at its maximum potential? A mobile workforce can include a few types of workers. For example, it can be a remote workforce operating in the field,…