Leverage Change Management for User Adoption in Business Applications

Change management is defined as the process of helping people adjust to new ways of working. It is essential for the successful adoption of new business applications, as it can help to reduce resistance to change and ensure that users are able to use the new applications effectively.

Why is Change Management Important for User Adoption?

There are many reasons why change management is important for user adoption. First, change can be disruptive, and it can be difficult for people to adjust to new ways of working. Change management can help to smooth the transition to a new business application by providing support and training to users.

At the recent ASPRE23 conference, Jackie Simens presented on the importance of leveraging Change Management.  Simmons indicates, “Change management helps to increase your ROI so obviously with business applications you need the users to use the tool on day one they need to be able to do their job just as well or better on that first time in order to get that ROI that that you’re looking for.”

Second, change management can help to reduce resistance to change. When people understand the reasons for the change and how it will benefit them, they are more likely to accept the change. Change management can help to communicate the benefits of the change to users and address any concerns they may have.

“It also has risk mitigation so you’re delivering something that end users are actually going to use um and it’s not just a swing and a miss right and then you’re going to meet your objectives ultimately,” said Simmons.

Third, change management can help to ensure that users are able to use the new business application effectively. By providing training and support, change management can help users to learn how to use the new application and get the most out of it.

Simmons also said, “Change is made up of individual changes so yes the org goes through a change but each individual contributes to that and if we don’t look at all of the individuals and help them through their Journey you’re going to have sub-optimal success.”

Tips for Implementing a Successful Change Management Plan

There are a number of things that you can do to implement a successful change management plan. Here are a few tips:

• Start by assessing the needs of your users. What are their concerns about the change? What do they need to know about the new business application?
• Communicate the reasons for the change and how it will benefit users. Be clear about what the change will mean for users’ day-to-day work.
• Provide training and support to users. This will help them to learn how to use the new business application and get the most out of it.
• Monitor the progress of the change and make adjustments as needed. This will help to ensure that the change is successful.

Final Thoughts

Change management is an essential part of the successful adoption of new business applications. By following the tips in this article, you can implement a successful change management plan that will help your users to adjust to the change and get the most out of the new application.

In addition to the tips mentioned above, here are some other things to keep in mind when implementing a change management plan:

• Be patient. Change takes time, so be patient with your users as they adjust to the new business application.
• Be flexible. Things don’t always go according to plan, so be prepared to make adjustments to your change management plan as needed.
• Be positive. A positive attitude can go a long way in helping users to embrace change.

By following these tips, you can increase your chances of successfully implementing a change management plan and ensuring the adoption of new business applications.

Stay ahead of the competition in today’s digital-first business environment by leveraging change management for user adoption in business applications.

ASPIRE23 took place on June 14th,2023. With 25+ presentations, focused on Microsoft & NetSuite Business Applications, this free online conference covered everything a mid-market company needs to modernize their technology apps and cloud platform.