Discover how one payment processing company gained a 360-degree view of its customers, insights into buying behavior and patterns, and an understanding of customer lifecycles after moving to Microsoft Dynamics 365 Customer Engagement.
Carolyn Norton 00:14 Hello, happy campers. This is your host, Carolyn Norton. And today’s episode, we’re going to be talking about the anatomy of a big disaster. How business decisions impact disaster preparedness. In our last episode, we discussed all the potential threats that could cripple your organization, from the devastating effects of Mother…
Best case scenario, your business avoids becoming a ransomware victim through robust prevention and detection methods. But – it’s important to remember that ransomware is always evolving. RansomOps are becoming increasingly sophisticated. Cybercriminals now use AI-driven tools, new extortion techniques, and take advantage of new opportunities offered by RaaS. So, despite your best efforts, there’s…
For years, we’ve seen a barrage of grim statistics suggesting that digital transformation fails are an inevitability. There’s this classic from McKinsey that dates back to at least 2016: “70% of DX initiatives fail” dates back to at least 2016. And this one from a 2017 Bain survey: just 5% of DX projects met or…
Fear is the biggest blocker to organizational change. Whether we’re talking new policies, technologies, or strategies, change tends to be “fear-based,” regardless of what you stand to gain. While some fear is inevitable, it shouldn’t prevent you from moving forward. If it does, your business will fall to more agile competitors. And, let’s face it,…
Research giant Forrester just published a new review of leading CRM applications, The Forrester Wave™: CRM Suites. It’s a detailed, 31-point comparison of nine providers Forrester says “matter most,” and Microsoft Dynamics 365 CRM lands at the top (with some company). Here are the highlights of the study mixed in with a bit of our…
QuickBooks can work well for start-ups, but as a business grows and accounting transactions increase rapidly, the system can get overwhelmed. Expanding businesses also start to realize the necessity of integrating financial processes with fulfillment processes to operate profitably and keep customers happy. What’s needed is a holistic solution with deep ERP functionality and sophisticated…
The team at RLG knew they needed to migrate their Productivity suite into Office 365 in the cloud. Learn how Velosio & RLG worked together to achieve this goal.
The World Economic Forum Global Cybersecurity Outlook 2022 report found that the threat of ransomware is continuing to rise. 80% of IT leaders said they believe ransomware is both a “dangerous and evolving threat to public safety.” Findings from the Allianz Risk Barometer 2022 shared those concerns. Global respondents cited “cyber incidents” such as ransomware…
During the July Microsoft Inspire conference for Microsoft partners, CEO Satya Nadella delivered the keynote address focusing on the theme of companies can “Do More with Less” when it comes to IT initiatives. Along those lines, Nadella emphasized five digital imperatives customers need to achieve: Nadella also underscored how these five imperatives go beyond digital…