Topic: Customer Experience

illustration of Colored arrows- Dynamics 365 2022 Release Wave 2

Learn More About Dynamics 365 Customer Engagement: What’s Next?

In October, Microsoft announced the Dynamics 365 Customer Engagement (CE) 2022 Release Wave 2 enhancements that will be available between October 2022 and March 2023. To give you a preview of the improvements and an idea of which new functions might help your business, Bill Kinahan, a Senior Solutions Architect for Velosio, presented Dynamics 365…
Dynamics 365 Customer Voice

Learn More About Ditch the Crystal Ball: Truly Understand What Your Customers Think

To truly understand what your customers think, it’s time to “ditch the crystal ball” trying to find the answers on your own. Instead, give your customers a “voice” so they can tell you themselves. That’s the only way to know for sure how they feel about your products and services and to determine the needs…
A female customer rating her digital experience

Learn More About How Digital Transformation Improves the Customer Experience

Whether you know it or not, your customer experience and digital transformation strategies are one and the same. Customer expectations have always been the driving force behind digital transformation initiatives (at least the successful ones). See, at its core, digital transformation is all about using technology to keep pace with ever-evolving (and ever-escalating) expectations. And…
Positive customer experience- recession proof distributor

Learn More About Recession Proof Your Business – How Technology Can Help You Take Control

Keeping customers loyal by consistently providing the best possible customer experience is, by far, the best insulation against business downturns during a fiscal recession. Learn how to become a recession proof distributor. Put another way, making yourself the kind of supplier customers really appreciate, like doing business with, and find real value in, is the…