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How Digital Transformation is Redefining Everything About Field Service Management

Over the last, maybe, decade and a half, we’ve watched incumbent retailers, media empires, and entire sectors fall to digital disruptors. Now, many of those “tech-native upstarts” face their own reckonings, as algorithms perpetuate misinformation, stable jobs continue to morph into app-based gigs, and “freemium” subscriptions struggle to make good on ‘billion-dollar valuations.” Despite the…

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5 Proven Ways to Accelerate Digital Transformation

If you’re looking for a shortcut, you won’t find one. But, that doesn’t mean there aren’t ways to avoid the slowdowns, detours, and budget overruns that cause projects to stall out. Below, we’ll outline five strategies that will set you up for a smooth and speedy transformation.

Digital Transformation Solutions for Professional Services

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Role of ERP in Digital Transformation

Digital transformation (DX) is about leveraging technologies to “transform” processes, culture, and customer experiences so that orgs can meet new challenges and market requirements. “Foundational” ERP elements like unified data, cloud infrastructure, and composable design remain essential building blocks for DX. Those benefits might sound like old news. But the reality is, a lot has…

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Digital Transformation in the Professional Services Industry

The professional services industry is changing rapidly, with current economic and market conditions accelerating those changes. Firms must embrace new technologies and rethink everything – from business processes and service offerings to how they engage clients – if they want to survive in today’s competitive environment – let alone thrive in the years to come.…

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What Exactly is Digital Transformation?

Digital transformation (DX) is expansive and ever-changing. It’s also a subjective, abstract concept, often dismissed as meaningless jargon. You know, the stuff pitch decks and hype cycles are made of. All of these factors make it hard to nail down an official definition – and even harder to convince orgs to take DX seriously. In…

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Digital Transformation in the CPG Industry

Like every industry on the planet, digital disruption is shaking up the consumer packaged goods (CPG) space. According to Deloitte, CPGs often struggle to stay organized, and, in many cases, still operate with fragmented data sets that fail to produce actionable insights. That means, many organizations are sitting on mountains of valuable insights that never…

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Digital Transformation in Field Services

Modern field service orgs face tremendous pressure to increase efficiency, boost revenue, and keep customers happy amid challenging, rapidly changing conditions. You know, just like everyone else. Providers must learn to cope with constant disruption and high-speed change by learning to leverage technologies like AI, ML, and big data analytics platforms. Again, just like everyone…

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Driving Digital Transformation with CRM

In digital transformation initiatives, enterprise resource planning (ERP) systems like Dynamics 365 Business Central often get the spotlight, and it’s easy to see why. An ERP serves as the core infrastructure for digital transformation, providing the critical backbone that unifies and orchestrates data, processes, and systems across the business. Without this foundation, a seamless transformation…

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How the Power Platform and Self-Service Analytics Increase the Speed of Digital Transformation

The Microsoft Power Platform allows non-technical users to build apps and websites, automate processes, and analyze and work with data in new ways. These tools democratize data and enable users to activate the data they’re already sitting on. In this article, we’ll look at some of the ways you might use self-serve tools like the Power Platform to ramp up DX efforts and bring the entire team up to speed.