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Outpace the Competition with Business Intelligence: Key Performance Indicators for Distributors to Analyze

The capability to leverage business intelligence and business analytics tools is critical for distributors. Intelligence helps you understand how well you’re operating and the reasons why. Analytics helps you predict what will happen and make the necessary adjustments ahead of time to achieve your business objectives. You can determine how things are going with vendors,…

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Guide to Resource Routing and Project Management for Field Service Businesses

Resource routing and project management are some of the most important capabilities a field service provider needs to possess. This guide explores best practices for coordinating everything from routine calls to complex field service projects. Your bid was successful, the customer accepted your quote, and you secured the contract on a major new project. That’s…

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5 Major Challenges in Field Service Management

Field Service Management Challenges and Solutions The modern field services industry face many challenges. There’s the pressure to keep up with rising customer demands and get ahead of growing competition from both new entrants and well–resourced incumbents. There’s also the fact that managing and coordinating large, distributed teams is always a struggle – even under…

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6 Benefits of ERP

At a glance, the ERP isn’t all that exciting. It’s a central database for the entire business — combining all departments, data, and processes in a single platform. But, the ERP’s “unifying powers” pave the way for business transformation at every level. We’re talking in-depth reporting, advanced financial management, AI-powered everything. We know these “benefits”…

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ERP and eCommerce – Why an Integrated Solution Is Important for Distributor

Customers are accustomed to integration at every level. Virtual home assistants connect everything from refrigerators and thermostats to your customers’ phones. They fully expect a smooth technology experience when making purchases from you, including accurate inventory, correct pricing, and up-to-date product information. If that doesn’t happen, your sales and your bottom line will suffer. If…

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3 Steps to Reimagining Your Field Service Customer Experience

Customer expectations are changing faster than at any other time in history. COVID, new mobile technology, and underlying social trends affecting how we work all play a role in what field service customers want today. Their experience with your employees and the service you offer can make or break your company’s future. Field service providers…

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What is the Difference Between ERP and CRM?

On the surface, an ERP and a CRM system might look like they have a lot in common. Both are data repositories that provide a single source of truth for the entire business. Both are used to streamline operations and improve the customer experience. And – both play a central role in optimizing revenue. But…

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What is Enterprise Resource Planning (ERP)?

ERP or Enterprise Resource Planning software unifies and stores data from the entire organization — finance, manufacturing, HR, commerce, and the supply chain — from a single platform. That enterprise-wide connection allows data to flow freely between departments, locations, and individuals, allowing users to easily analyze and interpret all of that valuable information they’re sitting on.…

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The Importance of ERP for Your Business

The modern ERP system is often described as the “central nervous system” of the enterprise or the “foundation for digital transformation.” And for good reason. See, ERPs offer a single platform for integrating data and processes across the entire business. And – it’s that particular quality, unity, that sets it apart from other IT investments,…

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Automate Provisioning with Infrastructure as Code (IaC)

Infrastructure as Code, (IaC), is the process of provisioning resources in data centers (normally in the cloud) through scripts (machine-readable files); rather than using interactive configuration tools. IaC is important for organizations because it drives a prescriptive approach into systems deployment, with repeatable, consistent outcomes. With IaC, DevOps teams can work together with a unified…