In today’s rapidly changing business climate, resilience has become a critical characteristic for businesses that want to not only survive, but thrive. The pandemic-induced recession, a challenging labor market, and rapid advancements in technology have revealed the importance of organizational resilience on business stability and success. If organizations want to remain strong in the face…
As a field service company, you understand the importance of having a workforce that can work effectively on the go. But how do you ensure your mobile workforce operates at its maximum potential? A mobile workforce can include a few types of workers. For example, it can be a remote workforce operating in the field,…
Field service management software delivers a ton of benefits to service-based orgs. It can lower operational costs, reduce resolution time, and streamline scheduling and dispatching. FSM tools provide in-context support to field techs and easy, on-demand access to valuable resources like service histories, customer records, training docs, and even a direct line to veteran experts…
Many field service providers choose to stick with a reactive approach to business. And there certainly is enough work for them to find out there. But you must have a proactive mindset and business strategy to move your business forward. Proactive field service businesses anticipate their customers’ needs and emphasize preventative maintenance. If they do…
It never fails. Technicians are calling out sick, customers are calling in with same-day requests, and then your field service company’s biggest customer calls in with an urgent problem at their most remote satellite location. You don’t have a choice. You have to dispatch someone immediately. Every field service provider has encountered some variation of…
Supply chain management (SCM) is a big deal. After all, a well-managed supply chain enables you to maintain a competitive advantage, tackle complex challenges, and capture new opportunities. It’s also an expansive, complex strategy spanning everything from procurement and shipping to manufacturing, inventory, and supplier relations. In this article, we’ll explain what SCM is, why…
For patients, home healthcare services are, well, regular healthcare services – delivered in a different (read: more convenient) way. For providers, venturing into the field means taking on way more than most businesses – either in the healthcare space or more traditional field services orgs – are prepared to handle. That means, you’re juggling all…
Supply chains have been with us for most of human history — like, deep BCE, early agriculture days. Even after thousands of years, they still manage to dominate headlines. Minor disruptions can take down massive global economies – sowing discord and uncertainty on a level only natural disasters and large-scale conflicts can compete with. So,…
Your business is distribution, but increasingly, every business is in the technology industry. In order to build a resilient operation that can withstand pandemics, supply chain disruptions, and whatever else may come along, you need the right technology stack. Historically, enterprise resource planning (ERP) and customer relationship management (CRM) systems have been separate, siloed platforms.…
Historically, discrete manufacturing companies focused mainly on making and selling products and equipment — with minimal effort or consideration re: what happens after the big sale. Manufacturers have always shouldered some responsibility to honor warranties, support 3rd-party technicians and service providers, and investigate recalls. But — these “post-sale interactions” were largely about meeting compliance requirements…
