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Demystifying AI: Unlocking the Potential for Field Service Organizations with Dynamics 365 Field Service

In an era defined by technological innovation, Artificial Intelligence (AI) stands out as a transformative force across industries. It’s not just about automating tasks anymore; AI is about enabling machines to understand, learn, and make decisions, much like humans. This paradigm shift holds profound implications for field service organizations, where optimizing operations, enhancing customer experiences,…

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Real-Time Data Analytics: A Game-Changer for Informed Field Services Decision-Making

Implementing real-time data analysis into your field services operations gives you immediate visibility into valuable data on what’s going on at customer sites and with internal resources. This information allows you to resolve issues faster while allocating resources efficiently to control your field services costs. Even more importantly, you can unleash the skills of your…

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How to Improve and Manage IT Tasks with Microsoft 365

While there’s a ton of overlap in terms of IT requirements, hybrid environments are way more complicated than their fully-remote counterparts. According to EY, hybrid work has major implications on network design. It’s not just about moving business operations into the cloud, then deciding how many working hours should be spent in the office vs.…

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Field Service Management Software: D365 Field Service

Microsoft Dynamics 365 Field Service is a powerful Field Service Management solution designed to transform field service operations. Part of Microsoft’s composable cloud-based Dynamics platform, D365 Field Service blends cutting-edge tech like AI, AR, and the IoT with FSM staples such as scheduling, resource management, and inventory control. The idea is, users have everything they…

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Improving Productivity with Microsoft Power Platform

Big picture, the Power Platform enhances org-wide productivity by streamlining data management, improving data accessibility, and facilitating collaboration. But its benefits cut in many directions. Power Platform solutions help professional developers work faster. It also enables their non-technical colleagues to become more self-reliant. Both groups can use the Power Platform to automate tasks, solve customer…

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4 Essential Factors to Mature Your Use of Data

In the world of business, data is arguably the most critical asset. However, its value isn’t inherent; it lies in how we use it. As businesses progress their data utilization, they travel through different stages – from simple reporting to prescriptive insights. But what drives this progression? Today, we will explore the four critical factors…

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Ransomware Protection in Microsoft Dynamics 365

Modern cloud ERPs house everything from core financials, valuable IP, and sensitive data, to the collaboration apps, customer records, and email accounts employees use every day. Having that unified system in place is a prerequisite for any kind of digital transformation. You’ll need an org-wide data ecosystem and deep integration across your entire network to…

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Customer Engagement and Sales Acceleration with D365 CE

Where Dynamics 365 Finance & Operations tackles, well, finance and operations, Dynamics 365 Customer Engagement, or D365 CE, extends the core platform – bringing that same data-driven precision and baked-in AI to all “people-centric” parts of the business. D365 CE is a collection of interoperable data management and CRM apps used to manage customer relationships,…

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Dynamics 365: Streamlining Operations in a Hybrid Environment

Microsoft Dynamics 365 is a total game-changer for hybrid organizations. It’s a comprehensive ERP platform that does all of the “usual ERP stuff” – managing finance and backend operational functions such as inventory, manufacturing, procurement, human resources, etc. – but also so much more. Dynamics 365 unifies all departments, functions, and line-of-business apps into one…

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Microsoft 365: The Foundation of Modern Collaboration

Microsoft 365: The Starting Point of Remote & Modern Collaboration Within the Microsoft Ecosystem, Microsoft 365 is the digital backbone supporting modern collaboration and productivity across the entire org – especially in remote or hybrid environments. The powerful productivity suite offers a myriad of cloud-based applications including SharePoint, Excel, OneDrive, and PowerPoint, each playing a…