Customer Relationship Management, (CRM), is a must-have in today’s competitive marketplace. In fact, if a company has 10 or more employees, CRM is used 91% of the time. CRM solutions help organizations satisfy customers and improve their loyalty, help get rid of rotten sales leads, spike sales revenue, and much, much more. Learn Why Dynamics…
Employee expense management is a critical aspect of every project-based business. Providing your employees an easy to use expense reporting system is crucial to receiving expense reports in a timely manner. Microsoft Dynamics AX and Dynamics 365 for Finance and Operations have always supported end-to-end expense management, but there were a lot of areas that…
Mainstream support for Dynamics AX 2009 Service Pack 1 (SP1), Dynamics AX 2012, and Dynamics AX 2012 R2 ended on October 9, 2018. Security hotfixes were provided for those three versions through the extended support period, which ended on April 12, 2022. Mainstream support for Dynamics AX 2012 R3 ended on October 12, 2021. Only…
What is Ransomware? Ransomware is a type of malicious software (malware) that locks users out of their computers or encrypts their files, making them inaccessible until a ransom is paid. Cybercriminals typically demand payment in cryptocurrency, such as Bitcoin, and may threaten to permanently delete or leak sensitive data if the ransom is not paid.…
Microsoft designed its various productivity platforms to bring out the best in each other. For example, Microsoft Dynamics 365 becomes a much more powerful resource when connected to Microsoft Excel, Word, Outlook, SharePoint, OneNote, Power BI, and Teams. Here are some ways that you can combine Microsoft 365 (formerly Office 365) with Dynamics 365 for…
For mid-market companies, Artificial Intelligence (AI) offers a unique opportunity for growth and innovation. Typically identified with revenues between $10 million to $1 billion, mid-market companies have more resources than small businesses but less than large corporations. AI is a game changer, enabling them to scale rapidly with a relatively small investment. Deloitte’s Mid-Market Technology…
Over the past several weeks, we’ve been introducing you to Copilot, Microsoft’s AI-powered virtual assistant. Companies will soon integrate this new technology into their products. Some examples of these products include Microsoft 365, Dynamics 365 Sales, Viva Sales, and Dynamics 365 Supply Chain Management. But how can Copilot for Teams streamline workflow? Microsoft Teams, the…
Since Microsoft launched Copilot, it’s been exciting to see our customers bring AI into their lives—both personal and professional—creating stunning images, tackling their overflowing inboxes, jump-starting the writing process, catching up on missed meetings, and so much more. With Copilot, everyone has the opportunity to supercharge their creativity and productivity. As an extension of its…
What are the Key Factors Driving Digital Transformation in Today’s Businesses? Several factors are driving today’s digital transformation efforts. Many are familiar. For example, keeping up with customer expectations has been a strategic mainstay since Amazon’s customer obsession became known to the public. And then, of course, remote collaboration tools and big data have been…
The initial hope for CRM (Customer Relationship Management) software was to revolutionize sales by automating processes, assisting sales professionals with prospect management, providing timely reminders for sales pursuits, and transforming a traditional Rolodex into an interactive, continuously updated tool. However, the reality of traditional CRM use has often not lived up to these expectations, with…