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Mobility has always been a big deal for field service providers. Across the board, field orgs rely on their remote workforce to generate value for the business and its customers, as well as differentiate themselves from competitors. Historically, that meant competing on expertise, price, or turnaround times. But, in 2023, that’s not enough. These days,…
In today’s rapidly changing business landscape, innovation is the key to success. Many leaders work hard to develop a workplace culture that supports and encourages innovation, because they know they’ll fall behind if they don’t. Many leaders choose to implement either a top-down or bottom-up approach to innovation. A top-down approach involves a hierarchical decision-making…
Whether you know anything about ERP implementations or not, chances are, you’ve heard that they’re pretty hard to pull off. Big brands like Hershey, Nike, and National Grid have lost hundreds of millions of dollars because of failed ERP projects, so it’s easy to assume there’s little hope for the rest of us. That said,…
Customer expectations have been rising for a long time. This is old news, of course, dating all the way back to the dawn of the smartphone and the emergence of tech power players like Amazon, Uber, Google, and Facebook (or, uh, Meta). Many industries – CPG, ecommerce, hospitality, among others – learned an important lesson…
Your top retail customer calls in for pricing and availability for 500 white wedding hydrangea shrubs. The sales rep isn’t sure what’s available and asks if it’s OK to call the customer back. The customer is a little miffed as they’re under pressure to find the shrubs but says they’ll wait for the call. The…
“Connected field service,” as a concept, has been around for a while. Per Google’s first few pages of rankings, it’s been a “thing” at least since 2018. Only recently has connected FS started gaining mainstream traction — among legacy field providers and the disruptive new entrants hoping to stake a claim on incumbent market share.…
This post is the fourth of our ERP implementation series. If you want to start from the beginning, or learn more about prior ERP implementation phases, take a look at: Navigating the ERP Sales Process: Successful VAR Selection Navigating the ERP Sales Process: Pre-Sale Requirements Review Preparing for ERP Implementation: Getting Started on the Right…
Too often, the ERP conversation focuses too much on high failure rates and lofty, but vague promises re: AI and automation, or the hidden power locked inside existing data sets. These tried-and-true bullet points strike the perfect balance between fear and possibility – aka they’re great for selling massively expensive enterprise software. The problem is,…
Project management is a business. As in any business, to survive, there is a constant need to add new goods and services to reach a larger number of customers, to drive sales. There are project management courses and schools. Degrees can be earned in project management at many universities and through various project management groups.…