Field service management (FSM) is already a tech-driven affair. That’s been the case for years. Most business leaders understand that their ability to harness real-time data, AI, and automation will determine whether they survive the year — or thrive for decades to come. But — the field service industry is in the midst of another…
Technology is enabling field providers to embrace a whole new approach to service. One built on outcomes, relationships, and effective resource management. At the center of this new approach is a concept known as proactive field service – a strategy that uses technology to move away from traditional, reactive service models and toward a more…
Customer expectations have been rising for a long time. This is old news, of course, dating all the way back to the dawn of the smartphone and the emergence of tech power players like Amazon, Uber, Google, and Facebook (or, uh, Meta). Many industries – CPG, ecommerce, hospitality, among others – learned an important lesson…
There’s been a lot of buzz surrounding the announcement of Microsoft Copilot, the AI-powered solution being incorporated in Microsoft 365, Microsoft Dynamics 365 Business Central, and Dynamics CE (for starters). The smart assistant promises to help organizations change the way they work by intelligently automating many routine tasks, freeing time to unleash creativity, unlock productivity,…
In our fast-paced, ever-evolving world, finding harmony between cutting-edge tech and the human element is crucial for businesses seeking to grow and excel. This article explores the significance of preserving the human element in an automated world. Keep reading to discover the advantages, potential pitfalls, and tactics for skillfully blending human emotional intelligence and creativity…
Get ready for Directions North America, the annual conference that no Microsoft Dynamics partner should miss. Taking place from April 16-19 in Orlando, FL, this event is an essential part of the Microsoft Partner Network. As an indirect Microsoft partner, Stratos Cloud Alliance is thrilled to host the pre-Directions Partner Day event on Saturday, April…
While Copilot for Microsoft Dynamics 365 may be the first to lift off, Microsoft is already providing details on how it will incorporate AI into its renowned productivity suite, Microsoft 365. Here’s a quick overview of the direction Copilot is headed. We’ll cover these capabilities more extensively in upcoming articles. Copilot in Teams Copilot in…
As Microsoft Copilot features make their way through preview and into general release, some of you might be getting antsy to get your hands on the latest AI features designed to help sellers to be more productive. You’re not alone. Release and stability will take a bit of time. While we wait, we thought that…
Supply chains have been with us for most of human history — like, deep BCE, early agriculture days.  Even after thousands of years, they still manage to dominate headlines. Minor disruptions can take down massive global economies – sowing discord and uncertainty on a level only natural disasters and large-scale conflicts can compete with. So,…
Artificial intelligence (AI) is easily the most important enabler – no, accelerant – of digital transformation. We’ve watched these predictions play out in real-time – amid conditions no 2010s-era alarmist could possibly have imagined. The point is, coping with the challenges we anticipated, plus all of the post-COVID chaos we didn’t, is a lot for…
