The power of effective customer engagement can’t be overstated, and we’re here to equip you with the knowledge and skills to excel in this essential aspect of your business. Here we’ll explore various facets of the Dynamics 365 application that often hide in plain sight. From lesser-known features to expert strategies on how to harness…
Background Bonnie Plants, a major player in the horticulture business, recognized a need for cost-saving in their existing Microsoft 365 licensing structure. The company had previously adopted a top-tier Microsoft 365 licensing without a strategic assessment of its actual requirements, leading to inadvertent overspending. Every employee in the organization was equipped with an E3 license…
Background An oil industry supplier relied on an on-premises Microsoft Exchange server for its communication needs. However, the company recognized the limitations of this setup in terms of flexibility, scalability, and security. To meet the evolving demands of the industry, they sought to leverage cloud technology to enhance communication capabilities, ensure business continuity, and adhere…
Copilot for Microsoft 365 has landed! We’ve covered much of the Microsoft Copilot rollout in our continuing Copilot blog series, and Microsoft itself does a great job with additional details in this post. So, rather than simply list the features you’ll find in each M365 application, we’re taking an FAQ approach, offering answers to some…
By now, you’re likely aware of Copilot, Microsoft’s AI-powered companion that’s making its way across Microsoft’s solutions. Copilot works to enhance productivity and streamline business operations through intelligent automation and insightful analytics. Copilot is now available in Dynamics 365 Business Central, where it’s sure to have similar impacts. While the current feature set lays the…
Since Microsoft announced its next-generation AI offering, Microsoft 365 Copilot, in March 2023, the company has been moving at a record speed to expand Copilot’s capabilities throughout the 365 suite. When revolutionary technology — like generative AI — moves this quickly, it can take time for us to catch up and understand the business benefits…
The phrase customer relationship management (CRM) may seem self-explanatory, but when you put it in the context of something as complex as a large company it can get murky—much like the concept of supply chain for some people. Is supply chain procurement? Is it delivering raw materials to factories? Is it getting finished products to…
To get to this point in your ERP implementation, you’ve probably gone through a lengthy sales process, met with several different solution providers and communicated your project’s overall goals and objectives. Depending on your purchasing strategy, you may have prepared a summary level or detailed requirements document. Hopefully, best practices such as careful solution provider…
Challenges like materials shortages, volatile economic conditions, and rising customer demand, have made it harder than ever for supply chain orgs to anticipate and meet demand. And — natural disasters, geopolitical turmoil, and other unexpected disruptions have only underscored the fragility of supply chains. Then there’s the fact that any disruption in one part of…
The digital landscape evolves rapidly, and staying updated is crucial. A significant update is on the horizon: October 2023 marks the end of support for Windows Server 2012 and Windows Server 2012 R2. After this milestone, these platforms will no longer benefit from security updates, technical assistance, and other crucial forms of support. Your Organization…
