Topic: Field Service Management
Empowering Field Work: Routing, Optimization, Geofencing, and IoT in Dynamics 365 Field Service
Oracle NetSuite vs. D365 Field Service
Rival ERPs Oracle NetSuite and Microsoft Dynamics 365 have far more in common with each other than most of their other competitors. Usually, the choice between the two platforms comes down to a matter of personal preference and a handful of technical considerations. But, since we’re talking about field service management solutions, this classic debate…
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SAP Field Service Management vs. Dynamics 365 Field Service
When it comes to field service management platforms, providers have no shortage of options to choose from. SAP Field Service Management and Dynamics 365 Field Service represent two of the strongest enterprise solutions on the market. While both aim to streamline field operations, enhance the customer experience, and help orgs embrace tech-driven, proactive service models,…
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Dynamics 365 Business Central + ExpandIT vs. Dynamics 365 Field Service
Comparing D365 Field Service against an ExpandIT-enhanced Business Central retraces some familiar territory. It’s still a showdown between Microsoft’s SMB and enterprise platforms — a competition with no conclusive winner, as “value” can only be measured against individual business requirements. However, adding ExpandIT, a BC-specific ISV solution, into the fold makes things a bit more…
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Future of Field Service Management
Navigating the crowded, ever-evolving FSM landscape is already a daunting process. Even for veteran IT pros and C-suite decision-makers. But, bigger tech transformations are already underway. Generative AI is exploding – and evolving at a breakneck pace. The IoT is finally taking off. Innovations in field mobility and mixed reality are changing the CX game…
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What’s New in Dynamics 365 Field Service 2023 Release Wave 2
This is the final post in our 2023 release wave 2 changes and functionality series. In prior posts we review: 2023 release wave 2 changes and new functionality for Dynamics 365 Finance, Supply Chain Management and Finance and Operations cross-app capabilities. 2023 release wave 2 changes and new functionality for Dynamics 365 Customer Service and…
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Intuit Field Service Management vs. Dynamics 365 Field Service
Let’s be clear, Intuit Field Service Management (IFSM) and Dynamics 365 Field Service aren’t even competing in the same arena. Both FSM platforms know their audience and play to their respective crowds. So, why bother doing a product comparison in the first place? Honestly, a lot of it comes down to a small, but crucial…
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Why Dynamics 365 Field Service is an Ideal Replacement for Your Current Software
You are not alone if you want to replace your current field service software. We have heard from many teams struggling to get what they need out of the current generation of software tools. Some of the most common complaints we hear are that while Salesforce and Oracle field service platforms, among others, have many…
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New Microsoft Teams and Dynamics 365 Field Service Integration
Field service organizations understand the importance of teamwork. Cooperation and collaboration between and among frontline managers and technicians is essential. In today’s competitive environment, the ability to connect service teams instantly, share vital information, and make data-driven decisions can be the difference between success and missed opportunities. If you’re a frontline field service manager, the…
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