It was only a matter of time before Microsoft’s generative AI tool, Copilot, found its way into Dynamics 365 for Field Services. Copilot has already landed in Microsoft 365, Microsoft Teams, Dynamics 365 Sales and Viva Sales, Dynamics 365 Supply Chain Management — and most recently, Microsoft Windows. The early reviews are in. Copilot’s smart…
Our experts here at Velosio frequently get questions from potential clients about why they should choose Microsoft Dynamics 365 Field Service instead of other top competitors. There are many options on the market today for organizations in every sector—public or private—and options for every sized operation, from small and medium businesses (SMBs) to major enterprises.…
Technology is helping today’s top field service companies keep costs down while increasing productivity.
This is the final article in a series highlighting the 7 ways field service operations can increase customer satisfaction. Be sure to check out the first six articles on Enhancing Communication, Field Service Feedback, Field Service Mobility, Field Service Training, Going Beyond the Break-Fix Model, and Providing Personalized Service by Knowing Your Customers. Field service businesses thrive on…
This article is the sixth in a series highlighting the 7 ways field service operations can increase customer satisfaction. Be sure to check out the first five articles on Enhancing Communication, Field Service Feedback, Field Service Mobility, Field Service Training and Going Beyond the Break-Fix Model. Delivering personalized service is essential for businesses to succeed in today’s competitive…
This article is the fifth in a series highlighting the 7 ways field service operations can increase customer satisfaction. Be sure to check out the first four articles on Enhancing Communication, Field Service Feedback, Field Service Mobility, and Field Service Training. You’ve probably heard the old adage ‘if it ain’t broke, don’t fix it’. While this philosophy…
This article is the fourth in a series highlighting the 7 ways field service operations can increase customer satisfaction. Be sure to check out the first three articles on Enhancing Communication, Field Service Feedback, and Field Service Mobility. In a world where customer expectations are higher than ever, it’s crucial to arm your field service…
Admittedly, there’s a lot of overlap between “quoting and billing” and accounting, finance, and time-tracking solutions. Often, field service providers start with one platform that covers most of their bases, but may need additional modules or ISV solutions to fill very specific gaps. For example, both field- and project-based work come with some unique challenges…
Fleet management and GPS technologies work together to create an interconnected, transparent, and optimized field service ecosystem. You might look at fleet management software as the “ultimate dashboard” for your mobile workforce. It’s not just about tracking vehicle locations, but also about monitoring vehicle health, fuel consumption, driver behavior, and even route optimization. All these…
COLUMBUS, OH — JUNE 30, 2023 —Velosio, the premier cloud applications partner for midmarket companies, is thrilled to announce its remarkable achievements in the 2023 Microsoft Partner of the Year Awards, securing recognition in four distinct categories. Link to Formal Press Release. Awards were announced by Microsoft on June 27th, 2023, and will be…
