Copilot Studio allows businesses to transform and streamline processes more than any other tool that has come before. Kendra Springer, Principal Group Product Manager for Copilot Studio at Microsoft, spoke at Directions North America 2025 on how both the Power Platform and Copilot Studio are accelerating innovation for today’s businesses.
Springer said that AI transformation primarily drives business outcomes in three key areas:

• General employee productivity
• Process improvement – growth and cost reduction
• New products and experiences

She shared an example of a social services organization that intakes new clients through a lengthy data collection and interview process to best understand their alignment and qualification for different social programs. They deployed Copilot Studio to help comb the dataset, reducing the back and forth on programs and services prior to the final approval. Their Copilot Agent is embedded directly into the tools they use every day – Teams, Dynamics, M365. With their new processes and automation, they’re now able to intake a client in 20 minutes rather than the 20 hours it took previously, achieving immediate ROI on their technology investment.

Today’s technology allows businesses to create new products and experiences very quickly. The best way of accessing AI transformation? Springer says it’s the Power Platform.

• Power BI – business analytics
• Power apps – application development
• Power automate – workflow automation
• Power pages – website development
• Copilot studio – building AI agents

#1 Most adapted low code platform

Copilot Studio is the newest solution available and is an end-to-end conversational AI product for building your own agents or extending Microsoft Copilot with generative AI. An end-to-end SaaS solution to analyze and improve business processes, agents are built to use AI to automate and execute working alongside or on behalf of a person, team, or organization.

Copilot Studio creations can be deployed to Copilot, your applications, or your website.

Spectrum of Agents
The range of agent capabilities spans across three key areas:

1. Retrieval

1. Retrieve information from grounding data, reason, summarize, and answer user questions

2. Task

1. Take action when asked, automate workflows, and replace repetitive tasks for users

3. Autonomous

1. Operate independently, dynamically plan, orchestrate other agents, learn and escalate

These agents can vary in levels of complexity and capabilities depending on your need.

But how are they created?

From no code, to pro code, there is a tool available for you.

100k Customers have adopted Copilot Studio today.

Unlike previous Power Agent creation, the time to market with Copilot is much faster – typically only 6 to 8 weeks, and the ROI is just a fast. Springer highlighted a customer that set out a 3 year goal to hit their ROI – and instead, they hit it in three months.

Additional benefits Users are Seeing:

• Fast time to market – with a SaaS service and no infra to deploy
• ROI and Dramatic cost savings
• Easy access to multiple knowledge sources and backend systems
• Ease of building a state of the art generative system – no custom models or training
• Ability to use both generative AI and traditional topics in the same system
• Security and governance – robust controls to create the most secure agent

Another use case that companies are deploying today is Copilot for timesheet entry. Copilot sources data from time sheets, calendars, and Teams to understand hours worked and on which products. Copilot then generates a time sheet entry and provides reasoning for why it was suggested. The end user can then review, adjust, and submit their time sheet without manual process.

With a solution for every industry and department, there is no limit to what today’s businesses can achieve using AI and Dynamics 365. Talk to the AI and Copilot experts at Velosio to learn how AI can help accelerate your business.

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