You might hit all your financial targets for the year and have your technicians hit team-high first-time fix rates, but if you are not providing reliable customer service, you might still lose customers. Worse, you might not even know why. High-quality customer service is critical in any industry, especially in highly-competitive field services. You may…
Approaching a Salesforce Price Increase A leading provider of comprehensive health and wellness visits, advanced diagnostics and care management services was previously managing and scheduling its network of home healthcare licensed providers – including physicians (MD/DO), nurse practitioners, physician assistants, and medical technicians – with Salesforce. Approaching a hefty price increase from Salesforce, the company…
Your field technicians are the face of your organization, and their success is vital to your organization’s success. With the latest advancements in technology, it is crucial to equip your technicians with the right tools and resources to enhance their productivity, efficiency, and customer satisfaction. In this article, we will discuss how Dynamics 365 Field…
Delivering field services takes a great deal of effort. You have salespeople talking to customers, you have administrators scheduling jobs, placing work orders, and ordering inventory, you have technicians visiting customer locations, installing assets, servicing assets, and providing maintenance. And yet, you can get all that right and still have customers dissatisfied if your customer…
Field service management (FSM) is already a tech-driven affair. That’s been the case for years. Most business leaders understand that their ability to harness real-time data, AI, and automation will determine whether they survive the year — or thrive for decades to come. But — the field service industry is in the midst of another…
If we’re being honest, augmented reality (AR) kind of surprised us. Just a few years ago, the tech was best known for Snapchat filters that made people look like dogs and bringing Pokemon into everyday environments. Today, it’s an “Industry 4.0” powerhouse. By no means are we dismissing these earlier AR contributions. Apps like PokemonGo…
Scheduling and dispatching are everything for field service orgs. Which, of course, is so obvious, it’s hardly worth saying out loud. After all, we are talking about an entire industry built on appointments, house calls, and face-to-face interactions. Still, it’s important to note that scheduling is more instrumental to your success than you might think.…
Field service, when distilled down to the basics, is all about effective asset management. Broadly speaking, this is a business model built around making sure customers get the most from business-critical assets. And, as a result, ensure that customers stick with your company for the long haul. Field service asset management also bleeds into other…
Expanding Into New Markets Requires New Innovations An original equipment manufacturer (OEM) primarily in the military space began to find more and more demand in the oil and gas industry where there’s need for engines that can be mounted on trailers. To balance their primarily military market presence with more industrial customers, this was very…
For many field service companies, the value of modern software tools is obvious. But sometimes, it is less obvious how they can effectively deploy new software without shutting down their entire operation for days on end. By design, software like Dynamics 365 for Field Service touches all business operations. It facilitates everything from quoting, scheduling,…
