Since this article caught your eye, likely you’re already considering a replacement for your CRM solution. (If you’re still evaluating the available CRM options, check out this article, 8 Reasons to Choose Microsoft Dynamics 365 CE Over the Competition.) If you’re a current HubSpot or Oracle CRM user contemplating a move, you’re not alone. Companies across…
Discover how one payment processing company gained a 360-degree view of its customers, insights into buying behavior and patterns, and an understanding of customer lifecycles after moving to Microsoft Dynamics 365 Customer Engagement.
For years, we’ve seen a barrage of grim statistics suggesting that digital transformation fails are an inevitability. There’s this classic from McKinsey that dates back to at least 2016: “70% of DX initiatives fail” dates back to at least 2016. And this one from a 2017 Bain survey: just 5% of DX projects met or…
Research giant Forrester just published a new review of leading CRM applications, The Forrester Wave™: CRM Suites. It’s a detailed, 31-point comparison of nine providers Forrester says “matter most,” and Microsoft Dynamics 365 CRM lands at the top (with some company). Here are the highlights of the study mixed in with a bit of our…
Keeping customers loyal by consistently providing the best possible customer experience is, by far, the best insulation against business downturns during a fiscal recession. Learn how to become a recession proof distributor. Put another way, making yourself the kind of supplier customers really appreciate, like doing business with, and find real value in, is the…
If you rely on a small team to manage and support on-premises IT solutions, you’re facing a double-edged sword. All it takes is for one or two key people to leave the company or a mission-critical application server to go down to bring business to a halt. A painful real-life example of this is a…
Client Overview On January 1, 2020, Univar Environmental Sciences was acquired by AEA Investors, and became Veseris. With 400 employees, 10,000+ products from 800 supplier partners, and 71 ProCenter locations across North America, Veseris maintains significant reach as a specialty products distributor of pesticides and equipment, sold through their ProCenters in large quantities only to…
It’s a well-documented fact: Microsoft is all-in on cybersecurity. Last year, the company pledged to invest $20B into cybersecurity initiatives over the next five years — a significant increase from the $1B in annual security spending that has been the norm for years. There’s the Microsoft Compromise Recovery Security Practice (CRSP) – a collaborative effort…
Since this article caught your eye, likely you’re already considering a replacement for Salesforce. (If you’re still evaluating the available CRM options, check out this article, 8 Reasons to Choose Microsoft Dynamics 365 Sales Over the Competition.) If you’re a current Salesforce user contemplating a move, you’re not alone. Companies across industries are making the…
