Field service management (FSM) is already a tech-driven affair. That’s been the case for years. Most business leaders understand that their ability to harness real-time data, AI, and automation will determine whether they survive the year — or thrive for decades to come. But — the field service industry is in the midst of another…
If we’re being honest, augmented reality (AR) kind of surprised us. Just a few years ago, the tech was best known for Snapchat filters that made people look like dogs and bringing Pokemon into everyday environments. Today, it’s an “Industry 4.0” powerhouse. By no means are we dismissing these earlier AR contributions. Apps like PokemonGo…
Expanding Into New Markets Requires New Innovations An original equipment manufacturer (OEM) primarily in the military space began to find more and more demand in the oil and gas industry where there’s need for engines that can be mounted on trailers. To balance their primarily military market presence with more industrial customers, this was very…
Technology is enabling field providers to embrace a whole new approach to service. One built on outcomes, relationships, and effective resource management. At the center of this new approach is a concept known as proactive field service – a strategy that uses technology to move away from traditional, reactive service models and toward a more…
There’s a lot coming from Microsoft related to Copilot and generative AI. Some of the features are fully baked, and some are still in the mixing bowl. The videos from Microsoft are very exciting, but if you’re like us, you like to see things work for yourself. We want to validate that the advertised features…
“Connected field service,” as a concept, has been around for a while. Per Google’s first few pages of rankings, it’s been a “thing” at least since 2018. Only recently has connected FS started gaining mainstream traction — among legacy field providers and the disruptive new entrants hoping to stake a claim on incumbent market share.…
In our fast-paced, ever-evolving world, finding harmony between cutting-edge tech and the human element is crucial for businesses seeking to grow and excel. This article explores the significance of preserving the human element in an automated world. Keep reading to discover the advantages, potential pitfalls, and tactics for skillfully blending human emotional intelligence and creativity…
While Copilot for Microsoft Dynamics 365 may be the first to lift off, Microsoft is already providing details on how it will incorporate AI into its renowned productivity suite, Microsoft 365. Here’s a quick overview of the direction Copilot is headed. We’ll cover these capabilities more extensively in upcoming articles. Copilot in Teams Copilot in…
Many AP professionals start their day with an inbox full of invoices to be coded or approval status updates. With the continuation of remote/hybrid work, they’ve lost even more visibility into where invoices are in the process. In fact, on average, AP team members spend more than 40% of their time looking for invoices that…
As companies grow and expand their operations, managing data workflows can become a daunting task. This is especially true for field service operations, where technicians and employees are constantly on the move. In order to streamline processes and improve overall efficiency, many companies are turning to D365 field service to automate data workflows from the…
