Navigating the crowded, ever-evolving FSM landscape is already a daunting process. Even for veteran IT pros and C-suite decision-makers. But, bigger tech transformations are already underway. Generative AI is exploding – and evolving at a breakneck pace. The IoT is finally taking off. Innovations in field mobility and mixed reality are changing the CX game…
In recent years, many organizations have made great strides in automating manual processes and high-touch data processes through digital transformation using ERP and CRM systems. However, this has largely reached a plateau. Microsoft’s 2023 survey on business trends found that 9 out of 10 workers hope to use AI to reduce these kinds of repetitive…
Since Microsoft announced its next-generation AI offering, Microsoft 365 Copilot, in March 2023, the company has been moving at a record speed to expand Copilot’s capabilities throughout the 365 suite. When revolutionary technology — like generative AI — moves this quickly, it can take time for us to catch up and understand the business benefits…
The phrase customer relationship management (CRM) may seem self-explanatory, but when you put it in the context of something as complex as a large company it can get murky—much like the concept of supply chain for some people. Is supply chain procurement? Is it delivering raw materials to factories? Is it getting finished products to…
Microsoft is once again paving the way in business technology by innovating customer experience solutions. Starting September 1, Dynamics 365 Marketing and Dynamics 365 Customer Insights is being combined into a single cohesive offering. Let’s dive into what this transformation means for today’s businesses. Moving forward, the Customer Insights platform will provide capabilities for both…
The global supply chain continuously evolves—striving to achieve the most significant advantages in efficiency, cost reduction, and customer satisfaction. However, it faces increasing complexities due to growing customer expectations, rapid market fluctuations, and a rising need for sustainable practices. Microsoft Copilot can assist in Supply Chain Risk assessment. Supply chains have been a prime area…
Having accurate data regarding your inventory is the bare minimum. Optimizing how that inventory is stored, shipped, and handled across your distribution network is the secret sauce that leads to big improvements in supply chain operations, and those improvements have an outsized impact on overall profits. According to Ernst & Young, an estimated 50-75% of…
It was only a matter of time before Microsoft’s generative AI tool, Copilot, found its way into Dynamics 365 for Field Services. Copilot has already landed in Microsoft 365, Microsoft Teams, Dynamics 365 Sales and Viva Sales, Dynamics 365 Supply Chain Management — and most recently, Microsoft Windows. The early reviews are in. Copilot’s smart…
Generative AI is making waves across industries, and it’s not hard to see why. This technology, which has matured rapidly over the past year, is being hailed as one that has the potential to impact our lives and businesses as significantly as the personal computer or the internet. In a recent panel discussion hosted by…
As digital technologies continue to reshape industries, one thing is becoming increasingly clear: process automation is no longer a luxury — it’s an essential. Between the dispatching and invoicing, manual processes and emergency service calls, poor visibility and communication challenges, field service ops often create a challenging environment for both field techs and their office-bound…
