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change management strategy helps with fear

The Top 5 Myths About Enabling Change Management in Your Organization

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Field Service Mobility

Field Service Mobility: Unleashing the Full Potential of the Remote Workforce

Mobility has always been a big deal for field service providers. Across the board, field orgs rely on their remote workforce to generate value for the business and its customers, as well as differentiate themselves from competitors. Historically, that meant competing on expertise, price, or turnaround times. But, in 2023, that’s not enough. These days,…

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Power Platform Wave Release 2021

Microsoft Power Platform: 2023 Release Wave 1 Improvements

Microsoft Power Platform enables you to quickly automate data analysis so you can make decisions to drive your business and digitally transform your workflows. The solution comprises four main products (Power BI, Power Apps, Power Automate, and Power Virtual Agents) along with Microsoft Dataverse, AI Builder, and Power Pages. With the Power Platform 2023 Release…

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Transformer Cubes

Real Businesses Share Their ERP Success Stories

Too often, the ERP conversation focuses too much on high failure rates and lofty, but vague promises re: AI and automation, or the hidden power locked inside existing data sets. These tried-and-true bullet points strike the perfect balance between fear and possibility – aka they’re great for selling massively expensive enterprise software.  The problem is,…

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Capabilities of Field Service Solution

Field Service Management Software

Field service management software delivers a ton of benefits to service-based orgs.   It can lower operational costs, reduce resolution time, and streamline scheduling and dispatching.  FSM tools provide in-context support to field techs and easy, on-demand access to valuable resources like service histories, customer records, training docs, and even a direct line to veteran experts…

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supply chain

What is a Supply Chain, Anyway?

Supply chains have been with us for most of human history — like, deep BCE, early agriculture days.   Even after thousands of years, they still manage to dominate headlines. Minor disruptions can take down massive global economies – sowing discord and uncertainty on a level only natural disasters and large-scale conflicts can compete with.  So,…

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Concept - solving a complex problem. Blue maze and floor with yellow solution path with arrow. Banner size. field service management challenges

5 Major Challenges in Field Service Management

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chalk drawing of tem work

6 Benefits of ERP

At a glance, the ERP isn’t all that exciting. It’s a central database for the entire business — combining all departments, data, and processes in a single platform.  But, the ERP’s “unifying powers” pave the way for business transformation at every level.  We’re talking in-depth reporting, advanced financial management, AI-powered everything.  We know these “benefits”…

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3 Steps to Reimagining Your Field Service Customer Experience

3 Steps to Reimagining Your Field Service Customer Experience

Customer expectations are changing faster than at any other time in history. COVID, new mobile technology, and underlying social trends affecting how we work all play a role in what field service customers want today. Their experience with your employees and the service you offer can make or break your company’s future. Field service providers…

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illustration of 2 different paths

What is the Difference Between ERP and CRM?

On the surface, an ERP and a CRM system might look like they have a lot in common.  Both are data repositories that provide a single source of truth for the entire business. Both are used to streamline operations and improve the customer experience. And – both play a central role in optimizing revenue.  But…