Watch the first of three brand new interviews with leading Microsoft experts in digital transformation for large professional services organizations. Here are the top three areas that organizations need to focus on to transform the client experience: Start with a plan:Â Organizations need to develop a plan for how they can improve their client experience using…
ERPs aren’t new. They’ve long been used to manage and integrate the front and back-office activities that create value, serve customers, and keep lights on and systems online. Historically, ERP systems were these huge, monolithic platforms. They were hosted on-premises and didn’t talk to other systems, making it impossible to make decisions in context. Think–…
Microsoft Dynamics 365 Business Central offers plenty of upside for growing businesses — including lower upfront costs, built-in flexibility, and smart insights powered by Microsoft’s cloud ecosystem. It’s easy to integrate with other Microsoft tools and scale as your needs change. That said, it’s not without challenges. Some users run into a steep learning curve…
The 7 Biggest Supply Chain Challenges It’s never exactly been easy to manage a supply chain. There’s always a possibility that something might go sideways. A war suddenly breaks out. A massive earthquake wipes out a supplier’s entire inventory. Trade relations between global powers break down over some behind-the-scenes disagreement. But, in the past, there…
Enterprise Resource Planning (ERP) is a type of software that helps businesses manage and automate core functions through a centralized system. These functions typically include finance, accounting, procurement, inventory, human resources, and customer service. By unifying data across departments, ERP systems improve efficiency, provide real-time insights, strengthen internal controls, and support informed decision-making throughout the…
Ask a room full of senior leaders to rate their organization’s AI maturity on a scale of one to five, and most will fall between a two and a three. Ask the same group to rate their ERP maturity, and the numbers shift — a three or four is more common. That one-point gap may…
Most CEOs feel disappointed by ERP modernization because the promised returns fall short. Software cost savings are marginal, and efficiency gains rarely translate into meaningful growth. But the real ROI has never been about saving money. It is about creating operating leverage. Legacy ERP systems quietly impose a Technical Debt Tax that forces high-value employees…
Most AI strategies begin with the tool. Which platform, which vendor, which use case to pilot first. It’s a natural instinct, and the urgency is real — but it tends to skip over the question that ends up mattering most. The organizations we work with that see the most ROI from their AI investments aren’t…
Digital sales transformation has progressed in stages. Organizations first digitized seller activity inside customer relationship management (CRM) systems. Then they integrated platforms to reduce silos. Predictive dashboards and artificial intelligence followed, helping leaders anticipate outcomes instead of reacting to them. Now a new phase is emerging, and it is not optional. This shift is already…
AI is no longer a feature layered on top of CRM. It’s the engine that drives prioritization, actions, and continuous learning loops across the entire sales motion. When AI becomes the operating model inside your CRM, it doesn’t simply assist sellers with isolated tasks. It continuously senses what’s happening across your revenue engine, determines what…