Artificial intelligence (AI) is easily the most important enabler – no, accelerant – of digital transformation. We’ve watched these predictions play out in real-time – amid conditions no 2010s-era alarmist could possibly have imagined. The point is, coping with the challenges we anticipated, plus all of the post-COVID chaos we didn’t, is a lot for…
Whether you know it or not, your customer experience and digital transformation strategies are one and the same. Customer expectations have always been the driving force behind digital transformation initiatives (at least the successful ones). See, at its core, digital transformation is all about using technology to keep pace with ever-evolving (and ever-escalating) expectations. And…
During the July Microsoft Inspire conference for Microsoft partners, CEO Satya Nadella delivered the keynote address focusing on the theme of companies can “Do More with Less” when it comes to IT initiatives. Along those lines, Nadella emphasized five digital imperatives customers need to achieve: Nadella also underscored how these five imperatives go beyond digital…
Digital transformation is no longer a luxury reserved for enterprises with deep pockets. For better or worse, it’s a universal requirement — a matter of survival for any business, regardless of size, trying to make it in this wild, uncertain digital environment. Luckily, digital transformation for SMBs is more accessible and affordable than ever. But…
Digital transformation doesn’t offer much of a competitive advantage these days. It’s become this basic competency for running a business — any business — in this wild and complex digital landscape. Put another way, your future survival depends on it. Digitize or die. Yet despite the grim realities dominating the DX conversation and accelerating investments…
Thanks, in large part, to COVID-19, digital transformation has finally become an urgent priority for all businesses – regardless of size, sector, or strategic goals. But the game has changed. Digital transformation is now embedded in the business strategy. Data strategies have matured. And, successful companies have upped the “transformation ante,” making it harder to…
Cloud-based enterprise resource planning (ERP) technologies like Dynamics 365 are at the heart of any digital transformation. They provide the flexibility and baked-in intelligence needed to bring transformations to life. See, legacy systems have become a barrier to digital transformation. Digital transformation improves the customer experience, streamlines operations, and drives sustainable growth. They lack the…
Watch the 3rd series of brand new interviews with leading Microsoft experts in digital transformation for large professional services organizations. Professional services firms can leverage the right processes and technology to maximize resources and performance. Our Microsoft panel of experts discuss the challenges faced by professional services firms, including: Utilization levels Backlog capacity planning Scheduling…
This is a second of three on-demand webinars focused on how professional services firms can modernize their business. Some of the challenges faced by professional services firms, including: Utilization levels Backlog planning Forecasting and scheduling Low paying clients The Microsoft experts also discuss the impact of digital transformation on professional services firms and how cloud…
Watch the first of three brand new interviews with leading Microsoft experts in digital transformation for large professional services organizations. Here are the top three areas that organizations need to focus on to transform the client experience: Start with a plan: Organizations need to develop a plan for how they can improve their client experience using…