When it comes to field service management platforms, providers have no shortage of options to choose from. SAP Field Service Management and Dynamics 365 Field Service represent two of the strongest enterprise solutions on the market. While both aim to streamline field operations, enhance the customer experience, and help orgs embrace tech-driven, proactive service models,…
Navigating the crowded, ever-evolving FSM landscape is already a daunting process. Even for veteran IT pros and C-suite decision-makers. But, bigger tech transformations are already underway. Generative AI is exploding – and evolving at a breakneck pace. The IoT is finally taking off. Innovations in field mobility and mixed reality are changing the CX game…
Background Founded in 1937 in Vancouver, Washington, Columbia Machine, Inc., is a worldwide leader in the design, manufacturing, and support of equipment for a variety of industries. Primary business units include Batching and Mixing Solutions, Concrete Products Equipment Solutions, Production Equipment Molds, Mechanical Palletizing Machines and Robotic Palletizing Solutions. Columbia Machine is one of the…
Microsoft is once again paving the way in business technology by innovating customer experience solutions. Starting September 1, Dynamics 365 Marketing and Dynamics 365 Customer Insights is being combined into a single cohesive offering. Let’s dive into what this transformation means for today’s businesses. Moving forward, the Customer Insights platform will provide capabilities for both…
Let’s be clear, Intuit Field Service Management (IFSM) and Dynamics 365 Field Service aren’t even competing in the same arena. Both FSM platforms know their audience and play to their respective crowds. So, why bother doing a product comparison in the first place? Honestly, a lot of it comes down to a small, but crucial…
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In a recent blog post, Microsoft points out that machine learning and AI algorithms are old news in most digital arenas. Think – Netflix’s viewing recommendation engines, Spotify’s curated playlists, Amazon’s dynamic pricing. While AI and ML are firmly embedded in our daily lives, the supply chain is still playing catch up on the artificial…
Moving your field service operations to Microsoft Dynamics 365 Field Service is a smart business decision. No matter what the driving forces behind this decision are, your team can see many benefits. But that is only if you execute the migration properly. Rushing into a major project like a Dynamics 365 data migration can lead…
You’re in charge of greenhouse production, and the sales manager just provided you with a month-by-month forecast of expected sales for the next selling season. You now know how many of each flower and plant type—by variety and by color—you need to produce. How will you next create a production plan, and then make sure…
It was only a matter of time before Microsoft’s generative AI tool, Copilot, found its way into Dynamics 365 for Field Services. Copilot has already landed in Microsoft 365, Microsoft Teams, Dynamics 365 Sales and Viva Sales, Dynamics 365 Supply Chain Management — and most recently, Microsoft Windows. The early reviews are in. Copilot’s smart…