ServiceMax and Dynamics 365 Field Service are both powerful field service management (FSM) platforms, designed to be leveraged within a composable, cloud-based ecosystem. While they do serve slightly different target markets, there’s a decent amount of overlap between D365 Field Service and ServiceMax re: end-to-end service management, use cases, and customization options. Look beneath the…
Microsoft 365: The Starting Point of Remote & Modern Collaboration Within the Microsoft Ecosystem, Microsoft 365 is the digital backbone supporting modern collaboration and productivity across the entire org – especially in remote or hybrid environments. The powerful productivity suite offers a myriad of cloud-based applications including SharePoint, Excel, OneDrive, and PowerPoint, each playing a…
Future of Enterprise Resource Planning (ERP): 8 ERP Predictions For decades, the ERP has mostly stayed out of the spotlight, but what is the future of ERP systems? Organizing and orchestrating from behind the scenes, ERPs have long been a steady source of support for all digital strategies. While ERPs are clearly very important, they’re…
Introduction The Accounts Payable (AP) department in most companies operates in a demanding environment. The volume of transactions is usually substantial and completing the AP processing cycle can be difficult. AP interacts with nearly every department in the company as well as with outside vendors. To successfully meet its processing goals, AP must rely on…
Background For its clients, a technology service provider services data center hard drives with new and used parts which are housed in global warehouses. Technicians travel to data centers to swap out and update parts. Getting the parts to the field was a labor intensive, manual process managed by 16 full time employees who would…
Investing in a fully-integrated digital ecosystem is one of the best ways to build the resilience, flexibility, and agility it takes to succeed in this new low-code, generative AI landscape. This is true for any business – whether they’re fully-remote or doubling down on their commitment to the in-person 9-5. But, for those orgs charting…
Broadcom completed its VMware acquisition in November but wasted no time rocking the boat. The company recently announced sweeping changes to its partner program, effectively excommunicating thousands of cloud service providers, distributors, resellers, and other solution providers (and their customers). A newly minted invitation-only partner program (details of which remain a mystery) is expected to…
Modern field service orgs face tremendous pressure to increase efficiency, boost revenue, and keep customers happy amid challenging, rapidly changing conditions. You know, just like everyone else. Providers must learn to cope with constant disruption and high-speed change by learning to leverage technologies like AI, ML, and big data analytics platforms. Again, just like everyone…
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Maintaining your Dynamics 365 system at peak performance depends on several factors. The condition of your data. How many extensions & customizations are in the mix. Even poor alignment between business requirements and platform capabilities. We’ll examine some general performance issues Dynamics 365 users should be aware of before implementation. We’ll also look at some…