Where Dynamics 365 Finance & Operations tackles, well, finance and operations, Dynamics 365 Customer Engagement, or D365 CE, extends the core platform – bringing that same data-driven precision and baked-in AI to all “people-centric” parts of the business. D365 CE is a collection of interoperable data management and CRM apps used to manage customer relationships,…
The backbone of any successful business is its sales force. And sales teams thrive on efficiency, insights, and connection. Microsoft Copilot for Sales is a tool designed to supercharge these aspects of the sales process — rewriting the rules of engagement and making sales processes more intuitive, insightful, and impactful. In this post, we dive…
Microsoft Dynamics 365 is a total game-changer for hybrid organizations. It’s a comprehensive ERP platform that does all of the “usual ERP stuff” – managing finance and backend operational functions such as inventory, manufacturing, procurement, human resources, etc. – but also so much more. Dynamics 365 unifies all departments, functions, and line-of-business apps into one…
ServiceMax and Dynamics 365 Field Service are both powerful field service management (FSM) platforms, designed to be leveraged within a composable, cloud-based ecosystem. While they do serve slightly different target markets, there’s a decent amount of overlap between D365 Field Service and ServiceMax re: end-to-end service management, use cases, and customization options. Look beneath the…
Microsoft 365: The Starting Point of Remote & Modern Collaboration Within the Microsoft Ecosystem, Microsoft 365 is the digital backbone supporting modern collaboration and productivity across the entire org – especially in remote or hybrid environments. The powerful productivity suite offers a myriad of cloud-based applications including SharePoint, Excel, OneDrive, and PowerPoint, each playing a…
Future of Enterprise Resource Planning (ERP): 8 ERP Predictions For decades, the ERP has mostly stayed out of the spotlight, but what is the future of ERP systems? Organizing and orchestrating from behind the scenes, ERPs have long been a steady source of support for all digital strategies. While ERPs are clearly very important, they’re…
Introduction The Accounts Payable (AP) department in most companies operates in a demanding environment. The volume of transactions is usually substantial and completing the AP processing cycle can be difficult. AP interacts with nearly every department in the company as well as with outside vendors. To successfully meet its processing goals, AP must rely on…
Background For its clients, a technology service provider services data center hard drives with new and used parts which are housed in global warehouses. Technicians travel to data centers to swap out and update parts. Getting the parts to the field was a labor intensive, manual process managed by 16 full time employees who would…
Investing in a fully-integrated digital ecosystem is one of the best ways to build the resilience, flexibility, and agility it takes to succeed in this new low-code, generative AI landscape. This is true for any business – whether they’re fully-remote or doubling down on their commitment to the in-person 9-5. But, for those orgs charting…
Broadcom completed its VMware acquisition in November but wasted no time rocking the boat. The company recently announced sweeping changes to its partner program, effectively excommunicating thousands of cloud service providers, distributors, resellers, and other solution providers (and their customers). A newly minted invitation-only partner program (details of which remain a mystery) is expected to…