Generative AI is making waves across industries, and it’s not hard to see why. This technology, which has matured rapidly over the past year, is being hailed as one that has the potential to impact our lives and businesses as significantly as the personal computer or the internet. In a recent panel discussion hosted by…
As digital technologies continue to reshape industries, one thing is becoming increasingly clear: process automation is no longer a luxury — it’s an essential. Between the dispatching and invoicing, manual processes and emergency service calls, poor visibility and communication challenges, field service ops often create a challenging environment for both field techs and their office-bound…
COLUMBUS, OH — JUNE 15, 2023 — Velosio Secures a Spot on the Prestigious “Bob Scott’s Top 100 VARs for 2023” List. The top 100 resellers are selected from an array of enterprises focusing on the sale and execution of Enterprise Resource Planning (ERP) and accounting software. Bob Scott, executive editor of ERP Global Insights,…
Field service management (FSM) is already a tech-driven affair. That’s been the case for years. Most business leaders understand that their ability to harness real-time data, AI, and automation will determine whether they survive the year — or thrive for decades to come. But — the field service industry is in the midst of another…
Technology is enabling field providers to embrace a whole new approach to service. One built on outcomes, relationships, and effective resource management. At the center of this new approach is a concept known as proactive field service – a strategy that uses technology to move away from traditional, reactive service models and toward a more…
Customer expectations have been rising for a long time. This is old news, of course, dating all the way back to the dawn of the smartphone and the emergence of tech power players like Amazon, Uber, Google, and Facebook (or, uh, Meta). Many industries – CPG, ecommerce, hospitality, among others – learned an important lesson…
In our fast-paced, ever-evolving world, finding harmony between cutting-edge tech and the human element is crucial for businesses seeking to grow and excel. This article explores the significance of preserving the human element in an automated world. Keep reading to discover the advantages, potential pitfalls, and tactics for skillfully blending human emotional intelligence and creativity…
Get ready for Directions North America, the annual conference that no Microsoft Dynamics partner should miss. Taking place from April 16-19 in Orlando, FL, this event is an essential part of the Microsoft Partner Network. As an indirect Microsoft partner, Stratos Cloud Alliance is thrilled to host the pre-Directions Partner Day event on Saturday, April…
While Copilot for Microsoft Dynamics 365 may be the first to lift off, Microsoft is already providing details on how it will incorporate AI into its renowned productivity suite, Microsoft 365. Here’s a quick overview of the direction Copilot is headed. We’ll cover these capabilities more extensively in upcoming articles. Copilot in Teams Copilot in…
As Microsoft Copilot features make their way through preview and into general release, some of you might be getting antsy to get your hands on the latest AI features designed to help sellers to be more productive. You’re not alone. Release and stability will take a bit of time. While we wait, we thought that…