Technology is enabling field providers to embrace a whole new approach to service. One built on outcomes, relationships, and effective resource management. At the center of this new approach is a concept known as proactive field service – a strategy that uses technology to move away from traditional, reactive service models and toward a more…
“Connected field service,” as a concept, has been around for a while. Per Google’s first few pages of rankings, it’s been a “thing” at least since 2018. Only recently has connected FS started gaining mainstream traction — among legacy field providers and the disruptive new entrants hoping to stake a claim on incumbent market share.…
What is First-Time Fix Rate (FTFR)? First-time fix rate (FTFR) is a metric used to track how often field service jobs are completed on the very first visit. A job is considered “completed” when a service technician fixes a problem, and there is no need to return for the same problem within the allotted recall…
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Commercial HVAC companies have always managed a dizzying array of moving parts: inventory and assets, warranties and SLAs, service fleets and subcontractors – plus a long roster of customers with complex projects and a whole lot of cash on the line. In 2023, the “basic facts” of commercial HVAC remain the same. However, a lot…
It never fails. Technicians are calling out sick, customers are calling in with same-day requests, and then your field service company’s biggest customer calls in with an urgent problem at their most remote satellite location. You don’t have a choice. You have to dispatch someone immediately. Every field service provider has encountered some variation of…
Is your company ready for a state-of-the-art field service management solution? Dynamics 365 for Field Service can empower your technicians to function more efficiently. I’ve identified five signs that can help you realize it’s time to take the next steps with Connected Field Service. Before we analyze these signs further, we need to understand what…
Azure and Azure DevOps provides the infrastructure, environment, and tools that help users — technical or not — innovate, collaborate, and share institutional knowledge. Together, these 200+ tools empower users to solve problems on their own, and help their colleagues and clients do the same. Users can share insights, lessons, and reusable components that accelerate…
According to Microsoft, ransomware has become more sophisticated – and in many ways, more dangerous. While we’re seeing more high-profile attacks make headlines, total attacks are down – but it’s a bit of a mixed bag. Remote networks, the IoT, and supply chain software are uniquely vulnerable to attack. And – attackers are more organized…
The technologies distributors should be considering now, and the ones to watch for in the future. From phones to drones, consumer technology has changed dramatically in the last decade. Business technology is picking up considerable pace as well. In the last few years, the development of systems and tools to drive business efficiency and optimization…
