Topic: IoT

Set of manual tools

Learn More About Five Ways to Increase Your First-Time Fix Rate

What is First-Time Fix Rate (FTFR)? First-time fix rate (FTFR) is a metric used to track how often field service jobs are completed on the very first visit. A job is considered “completed” when a service technician fixes a problem, and there is no need to return for the same problem within the allotted recall…
Air conditioning of buildings. Background of ventilation pipes. field service software

Learn More About Field Service Management for HVAC

Commercial HVAC companies have always managed a dizzying array of moving parts: inventory and assets, warranties and SLAs, service fleets and subcontractors – plus a long roster of customers with complex projects and a whole lot of cash on the line. In 2023, the “basic facts” of commercial HVAC remain the same. However, a lot…
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Learn More About Close Work Orders Faster with Remote Collaboration Tools

It never fails. Technicians are calling out sick, customers are calling in with same-day requests, and then your field service company’s biggest customer calls in with an urgent problem at their most remote satellite location. You don’t have a choice. You have to dispatch someone immediately. Every field service provider has encountered some variation of…
Field Service working in a solar panel facility

Learn More About 5 Signs That your Field Service Company is Ready for a Modernized Field Service Management Solution

Is your company ready for a state-of-the-art field service management solution? Dynamics 365 for Field Service can empower your technicians to function more efficiently. I’ve identified five signs that can help you realize it’s time to take the next steps with Connected Field Service. Before we analyze these signs further, we need to understand what…
Futuristic processor and machine learning concept

Learn More About Unlock Digital Transformation with Azure and Azure DevOps

Azure and Azure DevOps provides the infrastructure, environment, and tools that help users — technical or not — innovate, collaborate, and share institutional knowledge. Together, these 200+ tools empower users to solve problems on their own, and help their colleagues and clients do the same. Users can share insights, lessons, and reusable components that accelerate…
blog-distribution software

Learn More About Distribution Technology is Changing – Are You?

The technologies distributors should be considering now, and the ones to watch for in the future. From phones to drones, consumer technology has changed dramatically in the last decade. Business technology is picking up considerable pace as well. In the last few years, the development of systems and tools to drive business efficiency and optimization…