Questions asked during online meetings and around the office are revealing and insightful—into the health of the firm and adequacy of systems used to manage operations. A typical professional services firm structures its business processes around the personas involved e.g. Project Managers have defined a role with responsibilities as will other roles such as Resource…
In this article, we’ll break down the Professional Services industry and explain where it is right now and what that means for you. Professional services cover various company types, including consulting, architecture and engineering, software publishing, IT services, marketing, etc. They all focus on providing specialized services rather than selling products. For example, accountants help…
As consulting firms grow, it’s easy for project team members to feel burned out. With multiple projects going on at the same time and projects comprising different team members, communications can bog down. Documenting progress, finding information, and confirming task status all take up too much time. As a result, the various team members—from marketing…
To be successful in the long term, engineering firms must deliver exceptional value to every client while each one of their projects stays profitable. As anyone in the business will tell you, it is easier said than done. Beyond the not-so-simple task of construction, engineering firms must excel at various administrative processes, including project management,…
A successful architect knows how to craft exceptional designs that stand the test of time. An architectural business should know how to execute those designs from idea to construction consistently and at a profit. Success in architecture requires precise project and financial management, along with effective customer relationship management. Only some firms have access to…
Background The ability to adapt and innovate in the rapidly evolving industry is crucial for a global IT leader. In October 2024, the organization attended a Copilot workshop with Velosio to explore features like automated meeting summaries, data analytics, and chatbot creation. Inspired by the session, they decided to implement Copilot to optimize meeting management,…
Successful ERP implementations have a few things in common. They launch on time, on budget, with all planned features and functionality optimized and ready for use. People, processes, and technology work together to drive specific outcomes upon launch. The similarities end there. “Outcomes” could be anything – enabling customer self-service, optimizing warehouse logistics, consolidating global…
As the Enterprise Resource Planning (ERP) software marketplace continues to grow and evolve, evaluating and selecting a solution for your company has grown along with it. With so many different solutions for different industries, company sizes, and use cases, it can be challenging to narrow a search down to only the providers who offer software…
Key Performance Indicators (KPIs) are metrics used by Professional Services Firms to set goals for continuous improvements, track and measure business performance, and take action when the plan falls apart. With the right KPIs in place, firms can shift toward more outcome-based engagements – using accurate, real-time data to win bids, track progress, and show…
Background IMS Legal Strategies is a professional services firm that partners with law firms and corporations around the globe to elevate their legal strategies. Through every stage of dispute resolution, IMS provides a full suite of sophisticated advisory services lawyers need to prevail–world-class expert witness placement, cutting-edge visual advocacy, flawless presentation delivery using state-of-the-art technology,…
