Today, “field service” includes an expansive range of industries — facilities management, manufacturing, sales, consulting, food delivery, even home healthcare services. Most field service management (FSM) software includes the same core capabilities — straight from the shelf. Scheduling, dispatching, resource management, entire feature suites for engaging customers and managing their assets – these are all…
Medical device suppliers face a staggering set of challenges. Supply chain disruptions, high-stakes regulatory requirements, complex equipment and parts, market volatility. The list goes on. Companies are responding by embracing technologies that help them not only tackle existing challenges, but get ahead of future ones. They’re looking for ways to optimize the resources they already…
Client Overview As a leading provider of innovative technologies for the treatment of Atrial Fibrillation (Afib) and related conditions, electrophysiologists and cardiothoracic surgeons around the globe count on AtriCure to deliver best-in-class solutions that can treat even the most complex cases. AtriCure’s Isolator® Synergy™ Ablation System is the first medical device to receive FDA approval…
Medical equipment and service companies operate in highly competitive markets where factors like effective spare parts management and field service automation (FSA) can have a significant influence on costs and contract pricing as well as overall customer satisfaction. In addition, tracking parts for work orders and repairs can have a direct impact on first time…
If you are part of a field service organization, you very well know the difficulties and headaches assigning field technicians on a daily or weekly schedule can cause. These challenges can be magnified given the current climate of health and safety during this pandemic. A proven and sustainable process is vital for smooth day-to-day operations…
Is your medical equipment company struggling to get work completed during this time of social distancing due to a lack of expert resources? Do you want to improve the communications your experts can have with technicians out in the field? Do you want to empower your technicians to do their work swiftly and precisely via…
